Jan Vincent Flores

Jan Vincent U. Flores Blk 25 Lot 18 Ph 1 Bagong Nayon 2 • Antipolo, Rizal •- •-EXPERIENCED SUPPORT REPRESENTATIVE Talented and versatile support, proficient in all aspects of communications Excellent customer support representative with 5+ years of experience who has solved and moderated thousands of business concerns and content materials. Key skills include: Writing for Direct-Response Templates Creating Spiels Performing extensive support functions Proficient in a wide array of software programs Developing Proposals & Presentations Strong Team Leadership Skills PROFESSIONAL EXPERIENCE LIZARDBEAR TASKING INC., Anonas, Quezon City CONTENT MODERATOR (April 2016 – March 2020) - Moderated copyright materials from uploaded videos on third party program - Pioneered other LOB's for the account - SME (handles QA Tasks, reporting business data, KPI's) TECH MAHINDRA LTD., Libis, Quezon City CUSTOMER E-MAIL REPRESENTATIVE (December 2013 – March 2016) - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Maintain financial accounts by processing customer adjustments. - Managed a number of simultaneous projects and met deadlines consistently and accurately. EDUCATION & CREDENTIALS POLYTECHNIC UNIVERSITY OF THE PHILIPPINES, Sta. Mesa, Manila Bachelor of Science Business Administration Major in Human Resource Development and Management Other Writing and Design Skills Microsoft Word • Excel • PowerPoint • Google Documents, Sheets •