Jan Santos

• Passionate and Self-driven

• Independent but definitely a Team Player

• Determined and Motivated

I have spent the past 6 years providing world-class customer service either through Phone, Chat, or Email. I've worked as a:

Technical Support Representative(Phone Support):

• US Telco

• Hotel Internet Services

Customer Service Representative(Phone, Chat, Email Support and Admin Task):

• US Prepaid Wireless Service

• US Telco(Billing and Collections)

• MLM company(Beauty and Wellness Industry)

I have experience using the ff platforms:

• Zendesk

• SalesForce

• Checkr

• Slack

• WheniWork

• Google Docs

• Vtiger

• Ringcentral