Jan Christopher Sabalvaro--
Working Experience
Position
:
IT Helpdesk Administrator
Company :
Cape East Philippines Inc. – 6F iHUB1 Bldg. Northgate
Cyberzone, Filinvest Corporate Alabang, Muntinlupa City
Period
:
July 3, 2017 to July 30, 2020
Job Duties / Responsibilities:
Remotely or in person conduct set-up, administration, configuration, or
troubleshooting of problems.
Logs and tracks incidents received in current ticketing software
Responds to and/or be available to receive requests from the user community
pertaining to questions or problems relating to computer and other IT hardware or
software applications
Microsoft Office365 Administrator for creating Email, Distribution List and managing
user mailbox access/permission.
Active Directory Administrator in creating user profiles and provide network level
permissions
Provide IT support for corporate office operation such as file/print server
administration, desktop support, wired/wireless network troubleshooting, new
employee setup, and mobile device/service management.
-Knowledge of commonly-used concepts, best practices, and procedures for end user
technical support
Manages Equipment inventory and hardware replacement
Confirms program objectives and specifications by testing new programs; comparing
programs with established standards; making modifications.
Evaluates vendor-supplied software by studying user objectives; testing software
compatibility with existing hardware and programs.
Maximizes use of hardware and software by training users; interpreting instructions;
answering questions.
Prepares reference for users by writing operating instructions.
Maintains client confidence and protects operations by keeping information
confidential.
Maintains historical records by documenting hardware and software changes and
revisions.
Maintains system capability by testing computer components.
Contributes to team effort by accomplishing related results as needed.
Position
:
Service Desk Specialist – Corporate Operations
Company :
Bayview Technologies Inc. -43F Yuchengco Tower, RCBC
Plaza 6819 Ayala Ave. Makati City
Period
:
August 18, 2014 to June 18, 2017
Job Duties / Responsibilities:
- Logs and tracks incidents received in current tracking software
- Responds to and/or be available to receive requests from the user community pertaining
to questions or problems relating to computer and other IT hardware or software
applications
- Microsoft Exchange Administrator for creating Email, Distribution List and Security Group
for users
- Active Directory Administrator in creating user profiles and provide network level
permissions
- Sharepoint Administrator role providing user access permissions
- Conduct daily tape insert and pull out inventory at data centers
-Knowledge of commonly-used concepts, best practices, and procedures for end user
technical support
- Creating Technical documentation and provide training workshop for new hires
- Computer Build and deployment using SCCM
- Manages Equipment inventory and hardware replacement
- Provide IT support for offsite events
Position
Company
:
Service Desk Analyst
:
Expert Global Solutions (APAC Customer
Services). - Plaza C Northgate Cyberzone Filinvest
Corporate City, Alabang, Muntinlupa City
Period
:
December 14, 2007 to January 4, 2014
Job Duties / Responsibilities:
Respond to all customer problems and inquiries.
Accountable for all call details and complete ticket (incident
management) creation into the call tracking system (Remedy)
Accountable for proper call categorization and routing (escalation
routing as required).
Accountable for resolution of known, documented and single step
requests.
Moderate troubleshooting is required, works from existing knowledge
trees and procedures.
Accountable for complete and accurate call details.
Accountable for incident closure and any follow-up contact between
the support desk and the end user.
Follow standard Help Desk operating procedures; accurately log all
Help Desk contacts using call tracking software.
Enforce all Support Services and corporate computer policies
Learn fundamental operations of commonly used software, hardware,
and other equipment.
Clients Supported: Medco/ESI (Users for Corporate, Call Center, Pharmacy, Work at
Home, Onshore/Offshore) Accredo (Usersfor Corporate,Call Center,Pharmacy,Work
at Home,Onshore/Offshore Intellicare (Users for Corporate and Work at Home)
Liberty (Users for Corporate, Call Center, Pharmacy, Work at Home)
Critical Care Systems (Users for Corporate and Work at home)
Applications Handled and Supported:
Remedy
Ticketing
System
Versions
6,7,7.5 and 7.6
Citrix Management Console
Active Directory
Aspen Learning Management System
IBM Tivoli Identity Manager Version 4.6
Autofax
Clearquest
e-Service Delivery (Production/QA/CST)
Remote Desktop / SMS Administrator
2003/2007
Meeting Place / Latitude Cisco Meeting
TIME
RSA Database Admin 6.1
Rumba Mainframe
SMS Console 2007
TeradataSQLAssistant(BiQuery,
Mediwatch, SOLARS)
Siebel Sales 7.5
LDAP
ALPHA Mainframe system
ALPHA Command And Control
eRxHome
CE2000 ATI/NFI
DameWare
Bank of America/Velocity Payment
Kronos Timekeeping System
Microsoft Outlook
ADAM Administration Tool
Availity
Telnet
Desktop Director
RUNVNC
BlackBerry Manager
Project Tracking System
eCatalogue
JDEDWARDS
Breeze
JPHONE
Custom View Director
Health Logics
Wiki Confluence
Universal Viewer
Web Extender
eCDP
IBM Workplace
Theraputic Resource Center
Therapy Management Workstation
TIMMS Diabetic Resource Center
Medic
RX Professional
Client Website
Genesys
Total View IEX
Branch Desktop
Juniper SSL VPN
CRS Production/QA
Carenet Menu
ARCS/ARCS UAT
Optimal Trace
VMWare Vsphere
Position
:
Business Process Associate
Company
:
AMDATEX Services Corp. – 4th level Metropolis
Star Mall Alabang, Muntinlupa City
Period
:
May 29, 2006 to Dec 29, 2006
Job Duties / Responsibilites:
Downloads and extracts zip and mega files that were received and
ensures it is 100% complete.
Reports the missing documents on the exploded/extracted
images/files.
Batches recording dates into small groups for faster completion.
Uploads the batched images to server for production use.
Analyzes, scans and encodes data into program according to client's
instructions.
Any job assigned by the superior.
Position
:
Company
:
Technical Support assistant– IT
Department (On the job training)
eUCDI Alabang
Period
:
Dec 2005 to Feb 2006
Job Duties / Responsibilites:
Assists superior in computer and network troubleshooting.
Any job assigned by the superior.
Certifications:
ITIL Foundation Certificate in IT Service Management
Effective from: May 15, 2015
Certificate#:--X3BG
Microsoft Certified Professional – Microsoft Certified Desktop Support
Technician
Certified since 2007
MCP ID#-
Exam number: 070-271 & 070-272
Educational Background
Highest Academic Qualification:
Diploma in Information Technology
2004 -2006 Macrosoft Computers and Technological Centre ,Bacoor ,Cavite
Personal Information:
Date of birth: May 26, 1985
Interests/Hobbies: Combat Sports, Tattoo art, Automotive setup, Hiking,
Cycling.
