Jan Russel Mongcopa

I have 11+ years of experience in roles involving Technical Support, Administrative Virtual Assistance, Social Media Management, Customer Service (Email & Chat), and Content Analysis. I have supported businesses by managing daily administrative tasks, organizing communication channels, assisting clients, and maintaining accurate records. I have also created and scheduled social media content, engaged with online communities, and monitored performance to improve brand visibility. My background in technical and customer support strengthened my problem-solving skills, attention to detail, and ability to communicate clearly and professionally.