Jan Paulle Lumauag

JAN PAULLE S. LUMAUAG Technical Support/Customer Service Representative PAST EXPERIENCES MORE ABOUT ME KLAUDEVILLE Customer Service Representative (December 2020- February 2021) Extremely motivated to constantly develop my skills and grow professionally. I am a professional Technical support Representative with over 6 years experience in providing excellent customer support and building customers loyalty. Order Fulfillment Assisting customers on their order status, upgrade, changes using Gorgias, Shopify, Shopify Apps, Order Desk and Trello. SITEL-Puerto Princesa Customer SUpport Representative(Jan-November 2020) PROFESSIONAL SKILLS - Motivated, well-disciplined individual - Finds joy in assisting others - Team player - Works well both individually and in a team - Can work under pressure Handling hotel bookings and reservations for a hotel/casino in the US. I was also trained for Instacart; taking orders from the costumers by using Zendesk. STARTEK Philippines- Makati Back Office Support -) - Can work with tight deadlines Assisting U.S. customers modifying their availed package. CONTACT INFORMATION Number:- Email:-Social Media: https://www.facebook.com/jayp.lumauag TELEPERFORMANCE Technical Support Representative -) Assisting U.S. customers which are having problems regarding their mobile phone, and Internet connection. SYKES ASIA INC Technical Support Representative -) Assisting U.S. customers which are having problems regarding emails, modems and internet connections PLDT PERSONAL INTERESTS Traveling and Backpacking Camping and Hiking Playing Video Games Customer Service Representative (May2005- Oct 2005 Phone and email support for an account of PLDT Identifies customers concerns regarding the product purchased Assist customers with product returns and issues RMA to customers depending on the policies given by the Client PREVIOUS EDUCATION Asia Pacific College Bachelor of Computer Science and Information Technology Major in Computer and Network Engineering- Colegio San Agustin High School-