Jan Natura

JAN NATURA 22 Horizon`s View, Charlatan, City of San Fernando, La Union-- EXPERIENCE SKILLS Charm City Home Buyers, Remote - Cold Caller ​-Customer Service August 2020 - November 2020 ​-Email and Chat Management - Called multiple numbers of leads who were interested in selling or buying a property and get them into appointment with us -Used applications like Grasshopper, Podio, Mojo Dialer, MLS -Worked with the client's business hours from 8AM-5PM (EST) ​-Phone Support ​-Communication ​-Data Entry ​-Cold Calling TELUS International Phils., Taguig City - AIRBNB CSR February 2019 - August 2020 -Worked under the program of Airbnb and helped every hosts and guests with their concerns regarding booking, accounts, reviews, refund, disputes, listings, and any other travel issues they encounter -Handled all the channels a customer may reach, be it phone, email, messaging and even live chat. -Supported EMEA Region, having a schedule from 3PM-12AM (GMT+8) Teleperformance Phils., Quezon City - AT&T TSR July 2018 - January 2019 - Handled all incoming calls from our users and helped them with their concerns related to slow and intermittent internet connection, not working TV, not working internet connection, internet outages, not working telephone, and even concerns with their AT&T email addresses -Supported US customers, having a schedule of 12AM - 9AM (GMT+8) EDUCATION Saint Louis College, San Fernando City La Union - Business Administration Major in Financial Management June 2014 - June 2018 LANGUAGES - English, Tagalog OTHER CONTACT INFORMATION -SKYPE : live:.cid.a40c34554a681fcd -EMAILS :---TELEPHONE :-