Jan Milrene Garbo

JAN MILRENE GARBO PROFESSIONAL SUMMARY Highly motivated and detail-oriented professional with extensive experience in customer relations, property management, and client service. Proven ability to - Talamban, Cebu City EDUCATION BS Civil Engineering Cebu Institute of Technology - University Graduate - June 2021 KEY SKILLS manage schedules, resolve customer concerns, and ensure seamless processes in diverse environments. Exceptional organizational, communication, and multitasking skills, making me an ideal candidate for virtual assistant roles. Strong background in real estate, property inspections, and customer support. WORK EXPERIENCE May 2023 - June 2025 Citrineland Corporation Customer Relations Engineer Conduct thorough property inspections and compile detailed reports for internal and client use. Read and interpret architectural, electrical, mechanical, and plumbing plans, Administrative Support: Scheduling, email clearly explaining technical details to clients. management, and organizational tasks. Review project proposals to assess scope, ensure accuracy, and validate Property Management Expertise: Inspections, client relations, and issue resolution. Customer Service Excellence: Addressing concerns with professionalism and empathy. Communication Skills: Proficient in email costing. Address client concerns by explaining unit specifications and facilitating smooth turnover processes. Manage turnover schedules while coordinating effectively with crossfunctional departments. Respond promptly to homeowner inquiries via email and phone, collaborating with Property Management teams to resolve concerns correspondence, phone communication, and efficiently. virtual platforms. Oversee team performance and resolve warranty issues to ensure client Real Estate Knowledge: Experience in turnover coordination and warranty issue resolution. Multitasking: Skilled in managing multiple tasks simultaneously under tight deadlines. Technical Proficiency: MS Office Suite, Canva, Google Workspace, 2D & 3D Autocad, and virtual meeting tools (e.g., Zoom, Microsoft Teams). REFERENCES Precious Love Pancho Associate Marketing Manager Innoland Development Corp. satisfaction and build trust. April 2022 – May 2023 OP360 Closing Specialist Representative Performed outbound calls to obtain finalized medical bills for client documentation. Ensured accurate data entry and organized client profiles for seamless legal processing. Maintained a high level of accuracy and professionalism when interacting with clients and third-party vendors. February 2021 – March 2022 Teleperformance Customer Service Representative – Banking Account (Account Security and Claims Department) Phone:- Delivered exceptional customer support for banking inquiries via inbound calls, Pamela Dayanan specializing in account security and claims resolution. - and timely information. Phone:- Resolved account discrepancies and addressed concerns with a customer-first Assistant Community Manager Guided clients through complex banking processes while providing accurate mindset.