Jan Michael Evagelio

I started my professional career back in 2007 as an inbound/outbound sales representative for a major cellphone company in the US. My main task was to answer or make calls and talk to customers and offer them a package that would suit their need. In 2010 I joined a pioneer customer service account for one of the largest medical insurance company in the US. I started out taking in calls talking to members/medical practitioner inquiring about membership, benefits and claims. After 4 months of taking calls, I was selected to handle back office/inventory work. I was tasked to check, verify and route reference numbers created by agents and forward them to necessary department for 

I'm interested in the Customer Support position you recently posted. I was in the customer service field thru the BPO industry since 2007, started freelancing last year and is very much familiar with proper call handling, back office, and email support.  

Being in customer support is not an easy job but it is very rewarding. There is so much to enjoy about working as a customer support, but what I love the most is that I am given the chance to help my customers. This gives me a sense of fulfillment knowing that I was able to provide the customers with the necessary support that they need. Being in customer support allows me to also gain several skills and knowledge that I'll be able to use in subsequent roles.  

I would appreciate the opportunity to discuss this customer service position and my qualifications with you 

Thank you for your consideration.