Jan Michael H. Eleazar
#48 Aragon St. Vista Verde Executive Village Cainta, Rizal
Tel - --
Objective:
To be an asset for a highly competitive company, and to grow and perfect my skills from my daily
experiences.
Work Experience:
Web Sales Representative:
Dale Cleves Music Group (April 2020 – April 2023)
Processing web sales orders.
Coached sales associates in product specifications and processes, significantly increasing
customer satisfaction ratings.
Provided superior and individualized customer service.
Freight management through tracking orders and communicating with the couriers to
make sure that orders are delivered on time.
Email Support Executive:
Sutherland Global (July 2015 – November 2016)
Kept accurate records of customer support interactions using defined methods and tools.
Built trusting relationships with clients through open and honest communication.
Overcame objections and negotiated payments and helped customers regain or retain current account status.
Researched customer inquiries using modern technology and proactively improved internal processes.
Virtual Assistant:
Work from home for an internet website that sells game items. (June 2012 – May 2015)
Handling minor picture editing of items that my boss sells online.
Update and manage web page.
Coordinated daily on what needs to be done and finish various tasks assigned to me
including translation of contract, leveling of game characters, testing new items, updating
items on website for selling.
Tier 2 In Game and Technical Support Agent:
Sitel (Nov. 2011 – April 2012)
Provided Tier 2 IT support to non-technical internal users through desk side support services.
Resolved diverse range of technical issues across multiple systems and applications for
customers and end-users across various time zones.
Assisted with updating technical support best practices for use by team.
Monitored systems in operation and quickly troubleshot errors
Entrepreneur / Manager:
CMHE Enterprises (Feb. 2008– August 2011)
Handling marketing for household cleaning products to supermarkets nationwide.
Promoting products to supermarkets and retailers.
Processing payment collections, delivery of products and handling setup for product
display.
Account Executive:
Everything Online Inc. (Feb. 2005 – Dec. 2008)
Negotiated sales deals between customers and agency, resulting in mutually beneficial
agreements and cultivated relationships.
Handling site check for customer traffic, generate return of investment computation,
handled clients concerns before and after internet café setup.
Coordinated with manager for team close rate and monthly statistics reports.
Gathered information from clients to secure accounts, verify payment and identify special
requirements.
Education:
Primary:
Lourdes School of Mandaluyong
Secondary:
Lourdes School of Mandaluyong
Tertiary:
Philippine School of Business Association
BSBA Major in Marketing
References:
Available upon request.
