JAN MICHAEL D. CIPRES
Home Address:
Door 3, JEB Apartelle, Sto. Niño Village 2
Paknaa, Mandaue City, Cebu, 6014
Contact Number: -
Email Address:-Career Objective:
To obtain a position in this dynamic organization that provides an opportunity for professional growth and career
advancement and to contribute to the progress of this prestigious company.
Key Strengths:
Excellent command in written & oral English
Extensive communication proficiency
Proficiency in MS Office (Excel, Word & Powerpoint)
Experience in Technical support
Effective coaching skills
Effective presentation skills
Excellent leadership & interpersonal skills
Effective analytical & decision-making skills
Able to multi task with minimum supervision
Flexible and very receptive to learning
Well-spoken, energetic, confident and personable
Strives for continued excellence
Academic Background:
Bachelor’s Degree
Bachelor of Commerce Major in Management
2004 - 2010
University of Southern Philippines Foundation
Salinas Drive, Lahug, Cebu City 6000
Secondary Education
St. Alphonsus Catholic School
2000 - 2004
G.Y. Dela Serna St, Poblacion, Lapu-Lapu City, 6015
Work Experience:
24/7 Customer Philippines, July 2015 – May 2017 (1 year, 10 months)
Team Leader
Responsibilities include managing and supporting a team of sixteen (16) agents
Oversee day-to-day operations
Set clear team goals, create and implement action plans to reach goals
Monitor team performance and report on metrics
Motivate team members
Provide coaching and feedback
Convergys, March 2010 – March 2015 (5 years)
Team Leader
January 2013 – March 2015 (2 years, 2 months)
Responsibilities include managing and supporting a team of twenty (20) agents
Oversee day-to-day operations
Set clear team goals, create and implement action plans to reach goals
Monitor team performance and report on metrics
Motivate team members
Provide coaching and feedback
Reports Analyst
March 2010 – March 2013 (2 years)
Responsibilities include create, develop and maintain reporting tools for use in operations
(example: metrics/scorecards, coaching logs, etc.
Technical Support Representative / Floor Support Specialists/
March 2013 – January 2013 (10 months)
Responsibilities include providing chat and phone technical support to customers
Act as subject matter expert and assist agents with questions
Generate KPI for Team Leader/Supervisor use
Sykes Asia Cebu, Inc., January 2009 – September 2009 (8 months)
Technical Support Representative
Responsibilities providing technical support to customers
Achievements:
April – June 2011 – Top Agent (2nd Quarter)
July -August 2011 – Top Agent (3rd Quarter)
January – March 2013 – Top Team Leader (1st Quarter)
April – June 2013 – Top Team Leader (2nd Quarter)
