JAN MAYKEL
FELISMINO
CLIENT SERVICE SPECIALIST
ABOUT
PROFESSIONAL
SKILLS
Software navigation
CRM
Email Management
Phone, Email and Chat Support
Google Workspace
Web research
I am an experienced Client Service Associate seeking a full-time
position in the field of Customer Support and a variety of Client
specific processes, where I can apply my knowledge and skills for
continuous improvement and expanding the skillset I already have.
WORK EXPERIENCE
CLIENT SERVICE ASSOCIATE
Facebook | Feb 2020 - Jan 2021
PERSONAL SKILLS
Goal oriented
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
CONTACT
P: (-
Provide post-sales customer service support through
email/phone/chat to Clients.
Perform data analysis to improve advertising customer
experience to ensure higher return in investment.
Gather client and partner feedback to enhance ad products.
ECOMMERCE SPECIALIST
Harman International | Oct 2017 - Nov 2019
Technical support by troubleshooting hardware issues on a
wide range of different sound system products.
Fraud prevention and order processing.
Provide insights on data gathered through case studies for
process improvement.
E:-L: Laguna, Philippines
CUSTOMER SERVICE REPRESENTATIVE
Aetna | Aug 2016 - Aug 2017
Skype ID: live:7cf211b5e2fcdfe2
SOCIAL
facebook.com/jm.felismino
instagram.com/jm.felismino
Performs informational and service-related duties on behalf of
one of the largest healthcare provider in the U.S.
Responsible for answering phone calls related to patient
inquiry about coverage and benefits information.
Provide solution and answers to issues regarding insurance
claims or questions related to medical care.
