Jan Marie Labustro

Jan Marie Labustro +63 [-] •- • [linkedin.com/in/jan-marie-labustro] PROFESSIONAL SUMMARY Detail- oriented and dependable professional with a solid foundation in quality assurance and customer service. Skilled in maintaining compliance with industry standards, delivering high levels of customer satisfaction, and producing thorough documentation. Recognized for strong analytical thinking, adaptability, and consistent performance in fast-paced environments. Eager to contribute to a dynamic organization where I can apply my skills, grow professionally, and support continuous improvement initiatives. CORE COMPETENCIES ● Customer Service Excellence ● Technical Support and Troubleshooting ● Team Collaboration and Cross- Functional ● Excellent Communication ● Quality Monitoring and Compliance Auditing ● Documentation and Reporting ● Attention to Detail and Accuracy ● Root Cause Analysis and Correction Action ● Knowledge of Quality Standards TOOLS PROFICIENCY ● Google Workspace (Gmail, Calendar, Docs, Sheets) ● Zoho Desk/HubSpot ● Mailchimp ● Microsoft Teams/Slack ● iAuditor/Clockify ● Loom ● Trello/Notion ● Canva / CapCut ● Avaya WORK EXPERIENCE VXI Global Holdings Inc. Call Center Agent      Quezon City, Manila October 2023-February 2024 Responded to customer inquiries via phone, email, and chat platforms, demonstrating excellent written and verbal communication skills. Resolved 70+ customer inquiries daily, maintained an average CSAT score of 88% based on post-call surveys. Managed demanding call loads with efficiency, optimizing handling time while ensuring alignment with service level expectations. Delivered outstanding customer service that built trust and influenced purchasing decisions, helping drive account retention and ongoing sales opportunities. Promoted to the production floor ahead of schedule after demonstrating exceptional upselling skills and outperforming peers during training. Profood International Corporation Lizada St. Toril Davao City Quality Assurance Inspector April 2022-July 2023      Conducted thorough inspections of manufacturing processes, ensuring strong compliance with ISO 9001 standards and helping to minimize product defects. Developed and maintained detailed inspection reports, enhancing traceability and facilitating successful audits with zero non-conformities. Collaborated with cross-functional teams to identify and resolve quality issues, implementing corrective actions that significantly reduced customer complaints. Trained and supervised a team of junior inspectors, resulting in improved productivity and greater accuracy in inspection outcomes. Assisted in internal audits by preparing reports and supporting documentation to meet compliance TRAININGS AND SEMINARS ATTENDED Hazard Analysis Critical Control Point 2020 An update on Global Food Safety Requirements Held online via Google Meet June 06, 2022 Systeme. io Funnel Builder Online Course for Funnel Building May 18, 2025 EDUCATION Davao Central College Business Administration Major in Marketing Management- Dean’s List- (First semester)