Jan Maikel Guiao

Jan Maikel Guiao- B5L5 Terra Fortuna 2, Santa Rosa City, Laguna, Philippines Professional summary BS Psychology graduate from Adamson University with almost three years of experience in HR Service Administration specializing in Learning and Development, Recruitment and Sourcing. My work experience includes but not limited to the following: Data Administration Catalogue Management Training Logistics Management Content Management Vendor Management Case Dispatching Performance / Compliance / Training Reports Management Active Sourcing Passive Sourcing (Boolean) Professional qualifications Computer Skills: Microsoft Excel Microsoft Word Microsoft Access Microsoft Power Point Microsoft Outlook Learning and Development Software: Edge (ANZ Bank) Oracle Conexus My Profile Ticketing Systems: Zendesk Service Now Job Boards CareerBuilder Monster LinkedIn Indeed Trainings Attended: Mastering Coaching for Impact (June 2016) Advanced Documentation (Aug 2016) Advance Excel (February 2017) Date of Birth 04 Jun 1992 Nationality Filipino Education Bachelor of Science in Psychology, Adamson University, Manila City Languages Tagalog and English Employment history IBM Business Solutions HR Service Administrator (Sep 2015 – Jun 2017) Accounts/Projects Handled ANZ Bank Learning Account, IBM Business Solutions Learning Practitioner Creating online course shells Setting up online / classroom based sessions Registration and Completion Management Technical concerns/issues troubleshooting Compliance / Training reports management Learner profile assistance ANZ Bank Learning Account, IBM Business Solutions Case Dispatcher Acknowledging service requests from clients Analyzes service request and label with correct tagging Dispatching Case to designated teams/admin for further action Answers Client follow ups and reopened cases ANZ Bank Learning Account, IBM Business Solutions Course Content Tester Coordinates with clients and third party vendors/developers regarding course contents Testing course contents for any defects Uploading tested course contents and linking it with the course sessions Providing course deeplinks to participants for registration Self-employed (Construction & Restaurant Businesses) HR Head (Jun 2017 – Sep 2018) Project Management Staff Recruiting Staff Management Bookkeeping Payroll References Available Upon Request