Jan Kyle Lomboy

Jan Kyle S. Lomboy Mobile: - | Email:-Maigo, Lanao del Norte, Philippines OBJECTIVE To apply the skills and knowledge I have gained from the BPO and IT industry, which will enable me to make a positive contribution to the organization. QUALIFICATION ▪ ▪ ▪ ▪ ▪ ▪ Previously worked as a Product & Billing Consultant handling and dealing with companies belonging to the world’s Fortune 500 Good understanding in customer advocacy and IT services Proven quality customer service and technical proficiency in hardware and IT applications Excellent English communication skills both oral and written Well-organized and has a strong attention to details A team player, enthusiastic and possesses a sense of camaraderie EMPLOYMENT HISTORY Accenture, Inc. Cebu IT Park, Lahug, Cebu City Position: SME & Corporate IT Support Specialization: Cloud Services & Virtual Assistance Jun 2015 – Mar 2020 Job Description: ✓ Provides Office365 support, ranging from billing to troubleshooting, and basic system administration to small & medium-sized businesses and corporations ✓ Provides technical support to store & corporate personnel, with concerns ranging from hardware to software functionality & email management ✓ Liaises with vendors & internal teams to ensure timely delivery of required hardware, and provides technical expertise to ensure resolution of outstanding incidents ✓ Monitors & resolves all incidents and requests thru a defined ticketing system within service level agreement. TeleTech Cebu IT Park, Lahug, Cebu City Position Title: Mobiles Consultant / Mentor Specialization: Telecommunications Nov 2013 – Oct 2014 Job Description: ✓ Provides aftersales support to end users to ensure customer satisfaction and repeat service purchases ✓ Trains newcomers to become excellent and service-oriented mobile consultants. Convergys Cebu IT Park, Lahug, Cebu City Position Title: National Helpdesk Specialization: Cable Internet and Wi-Fi Apr 2011 – Jun 2013 Job Description: ✓ Provides aftersales support to end users to ensure customer satisfaction and retention ✓ Assists small & medium-sized business setup their Wi-Fi hotspot. EDUCATIONAL BACKGROUND Tertiary Bachelor of Science in Information Technology Class 2015 Asian College of Technology Int’l Educational Foundation Leon Kilat cor. P. Del Rosario St., Cebu City 6000 TRAINING & CERTIFICATION Office365 Fundamentals | Accenture (October 2019) Oracle DBA (trained) | Accenture (July 8, 2019 – July 31, 2019) Basic TOSCA Tricentis Automation | Accenture (March 2019) ITIL v3 (trained) | Accenture (December 2017) iOS Basics Training @ Power Mac Center | AATC (May 13, 2015) iPhone & iPad Basic Technical Training @ Power Mac Center | AATC (May 12, 2015) CHARACTER REFERENCE Raquel B. Diongzon Team Lead, Accenture Cell Phone No.: - Julius B. Frago Quality Compliance & Risk Manager, Alegre Home Care Cell Phone No.: - Kim Angeline A. Pedroso Mentor, Accenture