Jan Kevin De Quiroz

Jan Kevin de Quiroz Virtual Assistant +--8C12 Victoria Towers Panay cor. Timog Ave., Quezon City Assists clients in their general administrative tasks such as but not limited to email filtering, transcription, research, data entry, social media management. calendar management, and creating reports. Hard-working and needs minimal supervision, committed in providing excellent virtual assistant service. EMPLOYMENT HISTORY HIGHER EDUCATION Technical Support Advisor - Concentrix Bachelor in Sciences Major in Electronics and Communications Engineering July 2019 - May 2022 Provided customer service and technical support for consumers of the world's biggest gadget brand. Partnered with the training team to provide comprehensive mentoring support to new hire trainees until they finish their learning period. Ateneo de Naga University 2010 Met and exceeded all targets campaign-wide month on month Energy Response Consultant - TeleTech July 2016 - June 2019 Provided extensive billing and customer service phone support for an Australianbased utilities company providing services in the form of electricity and gas. Became part of the first batch of non-voice email and chat support for the same campain when the line of business opened in 2017 in the Philippines. Became part of the training team as an intern handling upskill training sessions and new hire classes. INDUSTRY EDUCATION Mentorship for Success Concentrix 2020 Training 101 · TeleTech · June 2018 Met and exceeded all targets provided by the client. Flights and Reservations Specialist - Stellar Philippines, now ProbeCX June 2015 - June 2016 Provided customer service phone support for travellers wanting to book their flights with one of the biggest budget airlines in the Asia-Pacific Region. Assisted customers with changing their flights and hotels reservations and supported customers who get stranded because of extenuating circumstances. Consistently part of the list of top performing agents of the program. Customer Service Representative - Sutherland Global Services June 2016 - April 2017 Provided exceptional customer service phone support for one of North America's biggest Telco companies. Provided tailor-fitted sales packages containing video, internet, and phone services. Became the site's top sales advisor on my sixth month of tenure. RELEVANT SKILLS A lateral thinker with exceptional creative problem solving skills. Trained in communicating to people with different communication types . Strong technical and customer service skills. Strong interpersonal communication skills. REFERENCES Available on request.