Jan Karlo Castor

I have been in the BPO industry for 10 years and counting handling telco accounts. In those 10 years i have tested the waters in different positions, currently i am working in Quality Assurance. This position greatly aligns to my interests and skills, being detail oriented and process driven definitely helped me. My main responsibilities include performing audits to ensure that quality standards are maintained and followed in every aspect of interactions made by representatives with customers that we support through our clients. Creating reports and dashboards with data collected through audits, creating insights and action plans to target pain points observed through data collections.