Jan Elmer Carumba

JAN ELMER H CARUMBA- -Carcar City, Cebu Height: 5'9 PROFILE Secure a responsible career opportunity to fuIIy utiIize my interpersonal skiIIs and talent, whiIe making a significant contribution to society and community. Seeking a good career path to begin my journey in a high-IeveI professional environment. EDUCATION Bachelor of Science in Mechanical Engineering University of San Jose - Recoletos Project Study: Kinematic Analysis of Trunk Movements for Active Back Support Design Engr. Joselito C. Kuizon and Audrey D. Verano RN, MAN, Ed.D (Advisers) June 2014-Oct 2019 EXPERTISE Microsoft Office, Product Management, Product Research, Graphic Design (Canva), AutoCAD Drafting & Design, Excellent Customer Service LANGUAGE Bisaya, Tagalog, English WORK EXPERIENCE Front Office Associate Movenpick Hotel Mactan Island Cebu Aug 2023 - Oct 2024 Perform duties of front desk receptionist, including but not limited to check-in/out, guest accommodations, phone, reservations, point of sale, housekeeping, knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures. Performing cashier-related functions like posting charges to guest accounts, raising paid out’s, currency exchange, cashiering tasks like bill/invoice settlement. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Guest Assistance: Provided warm greetings, assisted with luggage, and escorted guests to rooms. Room Orientation: Explained room features and amenities. Service Calls: Promptly responded to guest requests and handled deliveries. Luggage Handling: Conducted careful luggage inspections and ensured safe transportation. General Duties: Maintained a neat appearance, demonstrated strong knowledge of hotel services and local attractions, and adhered to safety protocols. Cage Cashier Nustar Resort & Casino Nov 2022 - Aug 2023 Handle financial transactions, including exchanging cash for casino tokens and vice versa. Balance cash drawers and reconcile daily summaries of transactions to maintain accuracy. Verify and authenticate identification of customers before processing large transactions. Perform currency exchanges for international guests, requiring knowledge of current exchange rates. Customer Service Representative Teleperformance Ph | Cebu, Philippines Nov 2020 - Sep 2021 Handle customer inquiries via phone, email, and chat; resolve issues related to orders, payments, and account management; provide support to partner merchants and dashers. Area Inspector Intern Taiheiyo Cement Philippines Inc. | San Fernando, Cebu, Philippines Apr 2018 - Jul 2018 Document inspection findings and prepare detailed reports for management. Ensure compliance with industry standards and safety protocols. Collaborate with production teams to address quality-related issues and ensure continuous improvement. Conduct routine inspections of raw materials, equipment, and production processes to ensure compliance with quality standards and safety regulations.