Jan Cedric Gervacio

JAN CEDRIC GERVACIO FREELANCE VIRTUAL ASSISTANT - SKILLS SUMMARY Administrative & Guest Engagement: Customer support via phone (inbound & outbound) Appointment and Schedule Management CRM and hospitality software proficiency Graphic Design: Adobe programs and Canva expertise Branding, marketing, and digital content creation Strong visual design and layout skills Social Media Management: Strategy development and content creation Community engagement - PERSONAL PROFILE A versatile Virtual Assistant with experience in guest engagement, graphic design, and social media management. Highly organized, creative, and tech-savvy professional who thrives in both independent and collaborative environments. Reliable problem solver dedicated to delivering exceptional support and driving results. WORK EXPERIENCE ASSOCIATE SOCIAL MEDIA MANAGEMENT (PART-TIME) (2025-present) Design creative and engaging social media posts aligned with brand objectives Engage with potential clients through social media interactions Maintain a strong and positive online presence Foster connections and build relationships with audiences Contribute to brand visibility and engagement through strategic communication GUEST ENGAGEMENT SPECIALIST Teleperformance CDO (Hilton Hotel & Resorts) (June 2024-Feb 2025) Delivered exceptional customer service through phone, addressing guest inquiries, reservations, and concerns efficiently. TOOLS Photoshop CorelDraw Canva Clickup Salesforce Amazon Connect ChatGPT Copilot Citrix Managed booking modifications, cancellations, and special requests while ensuring a seamless guest experience. Utilized CRM and hotel management systems to maintain accurate guest records and streamline communication. Proactively identified guest needs and provided tailored solutions, contributing to high satisfaction scores and repeat bookings. Collaborated with internal teams, including front desk and housekeeping, to ensure service excellence and resolve issues promptly. Consistently met performance metrics, including response times, satisfaction ratings, and quality assurance standards. FREELANCE GRAPHIC ARTIST -) Created custom graphics for branding, marketing, and social media for diverse clients. Managed projects independently, ensuring high-quality design and timely delivery. Utilized Adobe Creative Suite, CorelDraw and Canva to produce engaging visual content. GRAPHIC ARTIST & MACHINE OPERATOR E Mencidor Printing Press & Office Supplies (2019 – 2023) Produced high-quality graphics and printed materials, from design conceptualization to final output, ensuring brand consistency and visual appeal. Operated and maintained printing and production equipment, including large-format printers, cutting machines, and laminators. Performed routine machine maintenance and troubleshooting to minimize downtime and maintain operational efficiency. Collaborated with the design team and production staff to meet project deadlines and quality standards. Managed inventory of materials and supplies, optimizing workflow and reducing waste. Implemented safety and quality control measures to maintain a productive and hazard-free work environment. EDUCATION HISTORY Assumption College of Nabunturan Bachelor of Science in Office Administration -) Accounting & Business Management -) OTHER COMPETENCIES Career Service Examination – Professional Tech Support Fundamentals – Google Certified Cold Email: Copywriting B2B Appointments