Jan Carlo Nicdao

Jan Carlo Nicdao Las Pinas City, Philippines • M: (--• linkedin.com/in/JcNicdao Skype: live: jancarlo.nicdao • Whatsapp: (- Personal philosophy: Not only you are responsible for your life, but doing the best at this moment puts you in the best place for the next moment. Throughout the years. I handled a lot of industries which I gained flexibility and adaptability in a fast-paced environment. I have been successful providing client’s needs and exceeding their expectations which serves as a proof that I am very passionate about my work. I can work under pressure and collaborate with a team. I've already dealt with hundreds of data work on research, database management, data entry, back-end support, lead search and managing documents. Real Estate Experience ● ● ● ● Lead generation Lead and data management Skip Tracing Virtual Assistant ● Social Media Management ● Comparative Market Analysis ● Online Research Other Skills and Experience         Microsoft Office Suite Google Suite DME (Digital Medical Equipment) Admin Customer Service Customer Retention Basic SEO Technical Support Representative Quality Assurance      Leadership Basic Photoshop Invoice reconciliation Ticketing broker VA Logo Design Jan Carlo Nicdao |-| (- Employment History L&D Capital (Remote) Administrative Support July 2019 – Current Assisting client’s ticketing business with general administrative tasks which includes; market price comparison, order fulfillment, invoice reconciliation, data management and ticket purchasing. MCS (Remote) Inside Sales Associate January 2019 – July 2019 Lead generation and lead management for real estate investors. Pure Incubation (Remote) Telemarketer January 2019 – April 2019 Reaching out potential leads to ensure proposals will reach the decision makers. Ecorenew (ICT reverse asset management) Sales Account Manager October 2018 – January 2019 Helping small to large businesses in the UK in terms of IT asset management compliant to GDPR (General Data Protection Regulation). Responsible for identifying DMs of small to large businesses within UK and conduct research about their company data and IT asset volume. Approach, present services and handle objections of clients to close deals and follow ups. BRO BPO Services (Remote) Inside Sales Associate January 2018 – October 2018 Lead generation for real estate brokers and investors, conducting CMA, Social media management, email management. Medical Media (Remote) Admin/ QA/ Trainer January 2017 – July 2018 Providing administrative support for a Healthcare sales account. Ensuring quality calls from call centers globally and Conducting training for new hires. Genpact (PayPal) Process Associate/ Sales (Transaction, others) July 2017 – December 2017 Providing solutions from general to dispute queries. EGS/Alorica (SiriusXM) Retention/ Sales/ Technical Support/ SME (Certified Mentor) Page 2 Jan Carlo Nicdao |-| (- October 2015 – July 2017 Preventing customers from cancelling by providing excellent customer service and problemsolving analysis. Mentoring colleagues in terms of getting customer satisfaction/ Subject matter expert. Convergys (Dell) Technical Support Rep./ Sales February 2015 – August 2015 (D.I.V.S. products) Assisting businesses/customers regarding any technical concerns. (PC, Laptop) Teleperformance (Comcast) Customer Service/ Sales / Supervisor October 2013 – October 2014 Educational Attainment University of Perpetual Help System DALTA Bachelor of Science in Tourism June 2011 - August 2015 Page 3