Jan Alfred Ranile

Jan Alfred Sarabillo Ranile Website: www.remoteerahub.com LinkedIn: www.linkedin.com/in/ja-ranile Address: Davao City, Philippines I am a highly organized Virtual Assistant with a strong background in data entry, administrative support, and lead generation. I bring over 9 years of experience in the BPO industry and 1 year of specialized experience as a chat support customer service representative, equipping me with excellent communication skills and a deep understanding of client needs. With a keen eye for detail and a commitment to efficiency, I provide reliable support in managing day-to-day operations and contributing to business development initiatives. I take pride in delivering high-quality work, maintaining accuracy, and ensuring a seamless workflow for the teams and clients I assist. Creative Consultant – Gannett/Awesome CX September 2021 – February 2025 Key responsibilities: • • • • Creative Production: Processing of the ads by submitting creative materials to our in-house CRM. I have worked with graphic designers regarding the design of the creatives. Client Engagement: Build and maintain strong relationships with client, providing strategic advice and presenting creative solutions that address their unique needs. Team Collaboration: Work closely with internal teams, including account executives, designers, writers, and marketers, to ensure cohesive and effective execution of creative initiatives. Project Oversight: Managed multiple projects with tight deadlines in various newspaper publications within California, Ohio, and Arizona ensuring timely and high-quality delivery while maintaining a keen attention to detail. Customer Service Representative – eDropship Empire Virtual Assistants June 2020 – May 2021 Worked remotely as a Customer Service Representative for a dropshipping company based in California. Tasks included: • • • • • Handled return requests from customers in eBay and Amazon Seller Central. Handled cases for customers with order issues such as late shipments, item was not received, wrong item sent and other issues. Coordinated with my colleagues to solve problems and improve processes. Coordinated with eBay and Amazon Seller Central store owners for item refunds. Record any updates regarding customer orders using Google Sheet. Email Marketing Specialist - Callbox Sales and Marketing Solutions February 2015 – June 2020 Executed and optimized high-converting Email Marketing campaigns to generate qualified B2B leads in high value industries in North America resulting in $31,088, $51,500 and $61,000 worth of new accounts in 2017, 2018 and 2019 respectively. • • • Prepared email templates and contact lists for cold email campaigns. Maintained daily sending volumes according to campaign targets. Modified email subject lines and body content and monitored bounce reports to minimize ISP blocks and spam filter issues. Managed responses from prospects and coordinated team QAs and callers for lead qualification and conversion. Researched new contact names, job titles and email addresses according to campaign targets and maintained contact list integrity by regularly removing bounced, unqualified or uninterested contacts from sending lists. Customer Service Attendant - Chikkachat Internet Cafe October 2008 – June 2010 Performed daily customer service, administrative and maintenance tasks for a high-traffic internet cafe. • • • Assisted customers with basic computer and internet functions such as social media and email account creation, document printing, scanning and photocopying, image and audio editing. Took charge of payments collection and basic accounting tasks as entrusted by the business owner. Assisted computer technicians with regular maintenance and cleaning of computer hardware. Other Skills: • • Advanced Audio Mixing and Recording with Image Line Fruity Loops and Sony Acid Pro Basic Image Editing with Adobe Photoshop Interface Computer College – Associate Degree, Computer Technology 2006 - 2008