Jamlick Chomba

JAMLICK CHOMBA CUSTOMER SERVICE NATIONALITY: KENYAN| GENDER: MALE| EMAIL:- PHONE:-. | PROFFESIONAL PROFILE Highly motivated,dedicated enthusiast customer-focused professional with 4 years of experience providing exceptional customer service. I have expertise in handling customer inquiries, resolving issues, and exceeding customer expectations with proven ability to build good rapport with customers from diverse backgrounds, fostering positive relationships, and enhancing brand and business loyalty. Posses strong communication skills and interpersonal skills, committed to going an extra mile to exceed expectation of the customer. EDUCATION BACKGROUND LAIKIPIA UNIVERSITY 2012 - 2014    D iploma Education- English and history Diploma in customer service Business administration ,communication and planning RELEVANT WORK EXPERIENCE Q AT AR DE V E L O P ME N T BA N K C US T O ME R S ER VI C E AS S I S T AN T | QATAR | 2020 – 2023  Managed a team of 5 outsourced customer service representatives, ensuring they delivered high quality customer care on a daily basis  Maintained and organized databases of customer information to ensure personalized service  Trained new employees in using customer service software, data entry, data retrieval, persuasion, and conflict resolution.  Contributed to a positive and supportive customer service environment  Handled customer inquiries and complaints via phone, email, and chat AL-SHERIF ENTERPRISES C US T O ME R S ER VI C E | DOHA QATAR | 2018 – 20 20  Achieved an average of 90% customer satisfaction rating over the course of two years  Resolved 93% of incoming customer requests and problems, referring only the most complex to the office manager  Handled customer inquiries and complaints in person and over the phone  Addressed customer concerns and resolved issues to satisfaction  Maintained a positive and welcoming demeanor in all interactions  Received numerous customer compliments for outstanding service  VOLUNTEER EXPERIENCE STADIUM TICKETING- FIFA WORLD CUP QATAR (1st Nov 2022- 18" Dec 20      Daily customer service and interaction with customers at the stadium box and at stadium gates. Provided game-day ticket selling/will call service/ticket resolution. Such other duties, functions, special projects and responsibilities as assigned by the Ticket Operations management Responded to written and verbal inquiries. Resolved customer complaints and problems regarding tickets sale SKILLS         Excellent verbal and written communication skills- English Strong problem-solving and decision-making abilities Ability to work independently and as part of a team Proficient in Microsoft Office and Excel Suite and customer service software Attention to detail and ability to prioritize tasks Ability to remain calm and professional under pressure Proficient in social media platforms (e.g., Facebook, Twitter(X), Instagram) Ability to learn new software and procedures quickly