Jamiu Olawumi Bashir

Handled high-volume inbound and outbound calls, assisting customers with inquiries, complaints,

and technical support in a professional and courteous manner.

Achieved a 95% customer satisfaction rating through active listening, empathy, and effective

resolution of customer issues.

Utilized CRM software (e.g., Salesforce, Zendesk) to log interactions, update customer accounts, and

escalate complex cases appropriately.

Met and exceeded daily call handling targets, maintaining an average handling time (AHT) 10% below

company standard without compromising service quality.

Collaborated closely with team members and supervisors to streamline call scripts and improve first-

call resolution rates.

Trained and mentored 5 new hires on call handling procedures, company protocols, and customer

service best practices.