Jamillah Zaara Dilangalen

CAREER BACKGROUND CUSTOMER SERVICE REPRENTATIVE AT&T Cricket Wireless-Mobile Service Provider (January 2015- January2018) JAMILLAH ZAARA DILANGALEN C U S R E P E M A C O L LEAD REAL T O M E R S E R V I C E R E S E N T A T I V E I L S U P P O R T D C A L L ER GENERATION MANAGER ESTATE VIRTUAL ASSISTANT PERSONAL PROFILE I am an expert with Email support and Cold Calling with excellent Customer Service skills. I am a Reliable person. When you give me a task, I must work on my own to get it done without reminders and without any hand holding. I also have the ability to learn from mistakes. SKILLS & ABILITIES -Motivated, well-disciplined individual -Finds joy in assisting others -Committed towards work -Flexible in any given task -Ready in handling new and unfamiliar job assignments -Ability to multi task and meet deadline ·Can work on a flexible schedule -Assist and answers customer queries. ·Assist customer with their billing concerns ·Process Payments, Account Changes, -Service Plan Changes, Upgrades and Downgrades ·-Assist customer in processing online orders, shipping and tracking of new and replacement devices ·Provide Basic Troubleshooting Step EMAIL SUPPORT Empire Flippers. (February 2018-February 2019) Answered all mails received by clients and resolved their queries and complains on a daily basis · Read e-mails and sort them according to priority · Ensured that all the e-mail communication activities are performed in accordance with the company policies COLD CALLER TELEZONE (February 2019-August 2019 ) -Placing outbound phone calls to potential leads-Answered and managed incoming and outgoing calls while recording accurate messages. -Call potential customers by following calling list provided by supervisors. ·Answer any questions that the potential customer asks to the best of ability LEAD GENERATION MANAGER Max Properties LLC ( August 2019 March 2020) -Prospect and conduct lead generation activities for new listing appointments. Manage all leads in contact database system, set and complete tasks in the system, and track all client communications REAL ESTATE VIRTUAL ASSISTANT CONTACT DETAILS Home:- Cell:- /-- NICOLE HANSON GROUPS (MARCH 2020- NOV2020) Manage client database Schedule appointments Respond to customer inquiries and requests EDUCATIONAL HISTORY John Paul II College of Davao JAMILLAH ZAARA DILANGALEN C U S R E P E M A C O L LEAD REAL T O M E R S E R V I C E R E S E N T A T I V E I L S U P P O R T D C A L L ER GENERATION MANAGER ESTATE VIRTUAL ASSISTANT PERSONAL PROFILE I am an expert with Email support and Cold Calling with excellent Customer Service skills. I am a Reliable person. When you give me a task, I must work on my own to get it done without reminders and without any hand holding. I also have the ability to learn from mistakes. Bachelor of Science in Nursing (Graduate April 2009) Davao Medical School Foundation Dentistry (3rd year-) SAN PEDRO COLLEGE Preparatory Dentistry (Graduate March 2001) SKILLS: SKILLS & ABILITIES Motivated, well-disciplined individual -Finds joy in assisting others -Committed towards work -Flexible in any given task -Ready in handling new and unfamiliar job assignments -Ability to multi task and meet deadline ·Can work on a flexible schedule CONTACT DETAILS Home:- Cell:- /-- Data Entry Email Handling Call Handling Text Handling