Jamila Miller

 Professional Summary: I am a meticulous professional with six years of comprehensive experience in customer service and administrative support, I am known for my dedication to ensuring smooth office operations and delivering exceptional service, I am skilled in managing executive calendars, coordinating appointments, and maintaining databases with a focus on confidentiality and efficiency. Proficient in Microsoft Office and adept at preparing correspondence, reports, and presentations that support high-level decision-making. Certified in SERV Safe and Garde Manager training, I bring exceptional multitasking abilities and an initiative-taking approach, thriving in dynamic environments. Recognized for my effective communication and people skills, I effectively liaise with both internal teams and external stakeholders. Adaptable and flexible, I am committed to maintaining a positive and organized office environment, with the ability to provide support as needed, including weekends and holidays. Experience: Member Service Representative Nations Benefits, Miramar, FL November 2024 – Present Provide high-quality customer service by assisting members with benefit-related inquiries while strictly adhering to HIPAA guidelines to protect sensitive health information. Maintain accurate and confidential member records by utilizing secure systems and customer relationship management (CRM) tools, ensuring data privacy and regulatory compliance. Collaborates with cross-functional teams to enhance service delivery, identify opportunities for process improvement, and contribute to overall customer satisfaction and loyalty. Server Denny’s, Oakland Park, FL October 2022 – April 2024 Sat guests Took orders Maintained a clean and positive work environment Inbound Sales Agent Infinity Sales Group, Boca Raton, FL Oct 2021 - March 2022 Placed orders for internet/TV Upsold packages Transferred customers to the correct department Call Center Agent Teleperformance, North Lauderdale, FL March 2020 - Nov 2020 Answered members' questions Educated them on their plan benefits Maintained a cheerful outlook throughout the day Guided members to the correct department Cashier/Server The Whole Enchilada - Plantation, FL April 2018 - October 2018 Took orders and served food Opened and locked up Bussed tables and made deliveries Cleaned food prep area and restaurant Education: Keiser University, Fort Lauderdale, Fl – B.A.; MA March 2024 – Present Studying Psychology Sheridan Technical College, Hollywood, FL – Certificate of completion  Aug 2018 – Jun 2019 I studied culinary arts. Completed a year. Certified to work in a commercial kitchen. Nova High School, Davie, FL – Diploma  Aug 2015 – Jun 2018 High school graduate I earned my SERV safe managerial certificate.