Jamila Hashim

Hashim Jamila Accra, Ghana PROFESSIONAL SUMMARY Customer-focused support professional with 6+ years of experience in customer service, administrative support, and client coordination. Proven ability to manage client inquiries, resolve issues efficiently, and maintain high satisfaction levels in fast-paced environments. Strong communicator with excellent problem-solving skills, attention to detail, and the ability to adapt quickly to new tools and workflows. Experienced in working with teams, managing schedules, and supporting business operations. Committed to delivering high-quality service, meeting deadlines, and improving overall customer experience. CORE SKILLS • Customer Support (Voice, Chat & Email) • Email & Calendar Management • Conflict Resolution & Problem Solving • Data Entry & Record Keeping • Team Collaboration & Coordination • Leadership Skills • Customer Relationship Management • Attention to Detail & Accuracy • Data privacy & Confidentiality • Communication (Written & Verbal) • Time Management & Multitasking • Emotional Intelligence PROFESSIONAL EXPERIENCE Xceedmac Events – Events Coordinator (Part-Time) Nov 2021 – 2024 • Managed client and vendor communication to ensure smooth event execution. • Resolved issues promptly while maintaining professionalism and client satisfaction. • Coordinated teams, schedules, and logistics in fast-paced environments. • Maintained high service standards and ensured successful event delivery. EduGhana (Smartribe) – Abacus Teacher Jan 2022 – Mar 2024 • Communicated effectively with students and parents to ensure understanding and progress. • Maintained accurate records and followed structured workflows. • Adapted teaching methods to solve problems and meet performance goals. • Strengthened interpersonal and communication skills. Doscar Foundation – Supervisor / Teacher Dec 2018 – Jan 2021 • Supervised daily operations and staff performance, ensuring tasks were completed accurately. • Managed teaching materials and maintained organized records. • Identified and resolved operational issues to improve workflow. • Supported team coordination and staff performance. Zylofon Media – Office Assistant Feb 2018 – Oct 2018 • Provided administrative support including documentation and record keeping. • Assisted customers with product inquiries and platform-related questions. • Supported marketing and customer engagement activities. • Maintained organized files and assisted daily office operations. Customer Engagement (Ushering) & Brand Activation (Part-Time) 2012 – 2016 • Delivered face-to-face customer support and product promotion. • Engaged customers, answered questions, and handled objections. • Recognized as a top performer for sales and customer interaction. EDUCATION University of Ghana, Legon 2012 - 2016 BA (Hons) Adult Education & Human Resource Studies ADDITIONAL INFORMATION • Languages: English (Fluent), Hausa, Asante (Twi) • Computer literate; quick to learn new tools • Strong work ethic with focus on quality, speed, and accuracy • Comfortable working remotely and collaborating with distributed teams.