I've honed my skills in handling chats, calls, emails, and managing escalation backlogs throughout my career.
In my role, I've developed a knack for effectively resolving customer inquiries and issues while ensuring exceptional service delivery. I thrive in fast-paced environments, where I can utilize my expertise to streamline processes and exceed performance targets. My extensive experience has equipped me with the ability to adapt quickly to evolving challenges and maintain composure under pressure.
Outside of work, I'm a passionate individual who enjoys making the most out of my spare time. One of my favorite pastimes is immersing myself in the world of cinema, where I indulge in a diverse range of movies spanning various genres. I find that watching films not only entertains me but also broadens my perspectives and sparks creativity.
Additionally, I have a keen interest in training niches, where I continually seek opportunities to expand my knowledge and skills. Whether it's attending workshops, enrolling in online courses, or engaging in self-directed learning, I'm committed to personal and professional development.