JAMIELYN B. PINEDA
Caloocan City, Philippines
Skype: pinedajamielynb
EDUCATIONAL BACKGROUND:
TERTIARY: Asian Institute of Science and Technology -
Associate in Computer Science
SKILLS AND EXPERIENCES:
English language (speaking, reading, writing)
Customer Service
Email/Chat Support
Technical Support
Administrative Work
Web Research
Data Entry
Time Management
Multi-tasking
Adaptability
Computer Literate (Internet, Troubleshooting)
MS Office: Word, Excel, and Power Point
Ecommerce
WORK EXPERIENCE:
August 2017 – October 2019
Lifeology
Amazon Virtual Assistant
Responsibilities:
- Customer Service: Respond to messages and resolve customers’ issues about our products, shipments and delivery through email.
- Listing: Search and list products to sell online.
- Ordering: Process and place orders through Amazon website.
October 2016 – August 2017
Telstra/Teleperformance Philippines
Technical Support Representative
Responsibilities:
- Assist customers with their queries and issues with their internet service.
- Identifies symptoms and causes of issues and providing best resolution for the customers.
- Troubleshoot and resolve internet connection and technical issues.
- Follow standard processes and procedures.
August 2014 – March 2016
Goldz Manpower & Management Services, Inc.
IT Recruitment Staff
Responsibilities:
- Perform searching, screening and selection processes through reliable performance systems and profiling tool to ensure skills and culture fit of each candidate.
- Make sure that all candidates are properly managed specially in coordinating interview schedules with the client to avoid no show status of the candidates.
- Accurately interpret clients’ specification and identify suitable through effective Job Matching.
- Interview applicants within guidelines.
AFFILIATION: Recruiter of the Quarter (July-September 2015)
I hereby certify that the above information is true to my skills and knowledge. I am hoping to have an interview with you at your most convenient time.
JAMIELYN B. PINEDA
