People are my passion! In my nearly 20 years in the Customer Success and Support space for startup tech and SaaS companies—with 10 years specifically managing and directing teams—I’ve developed a tried and true method for skillfully developing and managing successful, high-functioning teams. I’m excited to take this proven method to other companies who need help building a world class team or moving into an individual contributor role where I can do that with a book of business.
I employ a combination of personally developed Emotional Intelligence quotients, customized goal and growth plans, coaching and mentoring, and quality assurance scoring to assist my employees in reaching their highest level of potential based on team and company needs. Always, with the needs of the customer top of mind, I enjoy cultivating a strong Support Team to delight customers.