Jamie Manalac

 With over 3 years of experience in customer service and leadership seeking growth to continue what I have started and I want to be part of an environment of success. PROFESSIONAL EXPERIENCE_______________________________________________________________________________________ Lovers or Losers Game show, Las Vegas, Nevada Home-based work Team Supervisor January 2017 – April 10, 2017 Manage the team on their shift schedules Motivate team to make sales Prepare their weekly salary Coach agents on their sales scripts Roland C. Neo, Singapore Home-based work Virtual Assistant September 2016 – December 2016 Act as a personal assistant to Roland who owns a hostel in Singapore. Work includes research and reminding of his duties and appointments Administrative task on his hostel by answering customer enquiries Book customers on their desired date stay in hostel BeBuddy Mobile Chat Home-based work Chatroom Administrator December 2014 – August 2016 Manage, track and record all activities in chat room for a UK based client. Zenefits Home-based work Online Customer Support/Researcher June 2013 – April 2016 Source phone numbers and emails of high ranking executive of prospective company. Handle training for new agent workers. Manage team’s quality of work through one-on-one coaching. Communicate with clients on team performance and challenges encountered. TeleTech Customer Care Management SM Bacoor, Bacoor, Cavite Call Center Operations Supervisor - Telstra April 28, 2008 – September 15, 2011 Improve customer service by studying and evaluating the process and interactions. Communicate call center metrics and service levels to direct reports. Build upon human resource by orienting, training, assigning, coaching employees by one on one weekly or monthly individual and team meetings. Handle customers’ escalations, investigate customer complaints and find solutions with the agent’s input. Monitor quality productions in back of house office work. Fitness First Westgate, Muntinlupa, Alabang Membership Consultant May 2004 – March 2005 Greet customers and ascertain what each customer wants or needs. Sell membership to prospective clients. Handle administrative work for successful clients. Maintain records related to sales. SEMINARS AND TRAINING__________________________________________________________________________________________ Telstra Leadership Forum OSC Fundamentals Training Team Lead 101 Training EDUCATION___________________________________________________________________________________________________________ Lyceum of the Philippines Intramuros, Manila Bachelor of Science in Foreign Service, International Trade Major, March 2002 Foreign Language Association, Vice President Instituto Cervantes, Secretary Lady Pirates Basketball Team, Varsity player ADDITIONAL SKILLS_________________________________________________________________________________________________ Knowledge of Microsoft office Type 60 WPM Ability to multi-task and detail-oriented Can work well with a team or individually Ability to adapt new environment and new process Leadership and team building skills