Jamie Kelley
Snoqualmie, WA--
PROFESSIONAL SUMMARY
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good
at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong
background cultivating positive relationships and exceeding goals.
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team
succeed.
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered
hardworking, ethical and detail-oriented.
SKILLS
• Attention to Detail
• Working Independently
• Organizational skills
• Customer service
• Time management
• Problem-solving abilities
• Multitasking
• Reliability
• Written Communication
EXPERIENCE
APRIL 2021-CURRENT
Courier
Fedex Express | Issaquah , Washington
• Observed traffic laws and safety protocols to maintain driving record.
• Liaised with dispatcher to schedule pick-up assignments.
• Evaluated traffic patterns, alternative routes and weather conditions to plan navigation.
• Utilized GPS navigation systems to find most efficient routes for delivery.
• Assisted in loading and unloading packages from delivery vehicles.
• Updated internal tracking system with accurate information on package status at each stage of delivery process.
• Managed daily schedule efficiently by prioritizing tasks based on urgency and distance between destinations.
• Utilized handheld electronic devices to manage delivery and pick-up data.
• Fostered positive working relationships with clients through professional interactions at all times.
• Delivered packages to customers within designated timeframes.
• Handled sensitive materials with care, adhering to company policies regarding confidentiality and safety.
• Loaded supplies to facilitate scheduled assignments.
OCTOBER 2016-MARCH 2021
Pricing Analyst
SanMar | Issaquah , WA
• Presented findings from pricing analysis projects to senior leadership in clear, concise manner.
• Reviewed customer contracts to ensure proper implementation of negotiated prices and terms.
• Maintained accurate records of all price changes, promotions, and discounts within company's database.
• Collaborated with sales, marketing, and finance teams to develop and implement effective pricing strategies.
• Conducted market research to gather information on competitor pricing and product offerings.
• Evaluated cost-effectiveness of products with continuous tracking of actual costs against bids.
OCTOBER 2004-OCTOBER 2016
Account Coordinator
SanMar | Issaquah , WA
• Collaborated with sales team to identify new business opportunities within existing accounts.
• Reviewed and prioritized open work orders for follow-up and attention based on age, status, or other factors.
• Communicated with clients and service providers daily to maintain the first-class relationships using phone, email
and third-party systems.
• Resolved customer complaints and issues in professional manner.
• Organized and maintained client files for easy access by team members.
• Executed operational processes for work order management and service partner follow-up.
• Worked with internal groups to communicate customer requirements and to resolve challenges, issues, or new
opportunities.
• Coordinated communication between clients and internal teams.
• Developed strong relationships with clients to encourage repeat business and referrals.
• Guided employees on how to handle difficult questions or problems.
• Mentored subordinate employees to improve productivity and close knowledge gaps.
• Preserved customer loyalty by quickly and completely resolving complaints.
EDUCATION
Bachelor of Science (B.S.)
June 2009
American Intercontinental University , Snoqualmie, WA
Associate in Science (A.S.)
American Intercontinental University , Snoqualmie, WA
June 2007
