Jamie Katryn Tabano

Jamie Katryn T. Tabano -(- www.linkedin.com/in/jamie-katryn-t- EDUCATION SILLIMAN UNIVERSITY Master of Business Administration - SILLIMAN UNIVERSITY Bachelor of Business Administration major in Management ● Athletics Scholarship - CORE COMPETENCIES Project/Operations Management Financial Management Customer Relationship Management Leadership Data Analytics Communications Recruitment & Training Track and Trace Logistics Coordinator PROFESSIONAL EXPERIENCE SYNCHROGISTICS, LLC. VIRTUAL ASSOCIATE ● ● ● ● ● ● ● Coordinate transportation, including scheduling shipments, arranging pickups, and tracking deliveries to ensure timely arrival of goods. Liaise with carriers, freight forwarders, and suppliers to negotiate rates and resolve any transportation issues. Direct point of contact for 5 stakeholders under two major accounts for FTL, LTL and Reefer loads. Optimize logistics processes to improve efficiency and reduce costs. Prepare and maintain accurate documentation such as shipping manifests, invoices, and customs clearance forms. Communicate effectively with internal teams to ensure smooth coordination of logistics activities with other departments. Collaborate with vendors and service providers to maintain positive relationships and address any issues promptly. ECE CONSULTING GROUP OPERATIONS SUPERVISOR ● ● ● ● - - Led a team of technical support specialists for a cash app account, providing guidance, training, and mentorship to ensure the team's success in resolving complex technical issues for the financial department. Streamlined communication processes within the team, resulting in a 20% increase in issue resolution efficiency. Collaborated with cross-functional teams to identify and implement improvements in technical support procedures, reducing response times by 15%. Oversaw the development and maintenance of knowledge base articles, enabling team members to access essential information quickly.