Jamie Johle

Jamie Johle 4487 Kirksey Rd, Kirksey, KY 42054, US ●- ●- Professional Summary Enthusiastic customer service professional, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of guest relations and administrative tasks as well as training in data entry. Motivated to learn, grow and excel in a remote customer service/administrative role. Skills ● Business Administration ● Organizational skills ● Clerical support ● Team Leadership ● Tenacious Work Ethic ● Excellent multi-tasking ability ● Data Entry ● Clear oral/written communication ● Microsoft O ce expertise ● Ability to work e ectively independently Education Business - Associates of Science - 2008 Missouri State University, MO High School - Diploma - 2006 Cape Central High School, MO Work History O ce Manager - July 2022 - Present Aspen Dental - Murray, KY ● Interact professionally with customers by phone, email, and in person to provide information, schedule and direct them to the appropriate sta members. ● Coordinated and maintained an impressive o ce organization to keep facilities e cient, organized, and professional. ● Was in charge of troubleshooting, maintenance, updates, and report generation for the CRM and company database. ● Hired, managed, developed and trained sta , established and monitored goals, conducted performance reviews and administered salaries for sta . Store Manager - February 2020 - July 2022 Casey’s General Store - Murray, KY ● Manage point-of-sale systems, focusing on accuracy and e ciency. ● Meet or exceed store sales and profit targets by inspiring consumer loyalty. ● Generated repeat business by providing exceptional customer service and positive engagement. ● Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness. Licensed Cosmetologist/Owner - January 2019 - February 2020 Shear Beauty by Jamie - Kirksey, KY ● Assessed the client's needs and suggested treatments and strategies for achieving the desired result while preserving hair health. ● Assisted receptionists by answering phones, scheduling appointments, and collecting payments. ● Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination. ● Developed strong and lasting relationships with clients through consistent delivery of requested services and exceptional results. Residential Remodeler/Co-owner - November 2016 - February 2020 Johle Built Customs - Kirksey, KY ● Increased customer satisfaction by resolving any design, financial and building issues. ● Prepared job sites e ciently by clearing debris and setting up materials and tools. ● Worked quickly and accurately to ensure that production standards were met on a consistent basis. ● Looked for industry trends on social media and through online sources. Assistant Manager, Salaried - January 2014 - November 2016 Panera Bread Co. - Paducah, KY ● Interacted with customers to assess their needs and recommend products or services. ● Improved service quality and increased sales by gaining a thorough understanding of the company's products and services. ● Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork. ● Maintained positive customer relationships by responding quickly to customer service inquiries. Accomplishments ● ● ● ● ● ● Removed Casey's Murray location from the "Opportunity Store" list. List was utilized for individual store performance that were not meeting company expectations. Stores not removed from the "Opportunity Store" list were closed. Presidential Scholarship Recipient DECA President National Honor Society Member National Technical Honor Society Member Top 10% of Graduating Class Certificates ● ● ServSafe Kentucky State License of Cosmetology