Am I the right fit for your team? Do you have a need for a customer-focused project/
implementation manager with solid information technology experience? Please give my resume
a scan (I’ve tried to make it reasonably entertaining). If you think I would be a positive contributor
to your organization, feel free to give me a call!--
I have extensive experience with all aspects of the system/software development life cycle
(SDLC) and have focused on project/program management for the past 15 years. I am PMP
and Scrum Master certified – however I feel the real key to bringing you a comprehensive
project management skill-set is the depth of my practical acumen and my ability to see the big
picture at all times.
I strive to deliver stellar customer service. Establishing and maintaining a good customer
relationship is extremely important to me. This holds true whether the customer is internal or
external. I am adept at gathering and translating customer requirements, managing their
expectations, and planning and managing deployment and implementation projects.
I am equally at home with any of these methodologies and am also adept at working with outsourced and off-shore stakeholders and development teams. The first ten years of my career
were spent as a software developer so I speak the language of software engineers as well as
clients and C-level executives.
As a PM I am usually responsible for everything but in charge of nobody. This means I have
developed a knack for persuasion, while still being careful to make sure everybody gets heard.
And when a directive has been issued I am skilled at making sure everybody gets on board and
has a clear understanding of the game plan.
Playing 17 years of first division soccer has really given me an understanding of the value of
teamwork. I make sure to give credit where it is due and I respect the knowledge and
experience of my co-workers. I foster brainstorming and collaboration when it’s beneficial,
and I play well with others.
Communication is one of the most important project professional’s skills. I will keep
stakeholders and customers informed and up-to-date. I keep team members talking to each
other. I post information that needs to be public. I listen well and take notes so I don’t need to
be told anything twice. If I don't understand something, I ask questions until I do.
I have an extraordinary ability to solve complex problems and think creatively – If you have a
question, I will find an answer. If you have a puzzle I will do my best to solve it and if I can’t,
then I will find the person who can. I am an expert at locating and vetting information and I
love doing research. As a project manager it is up to me to find the solutions to any project
issues that arise. My well-rounded level of expertise allows me to spot issues and risks
developing well in advance -- and get a timely mitigation plan in place to prevent or
minimize impacts to the project(s).
I will adapt to the changing needs of the position. “That’s not my job” is not part of my
vocabulary.
I will try to find the most efficient way of doing my job. I am a multi-tasker when necessary
and hate wasting time. If I see a process that is begging to be streamlined, I may come up with
a proposal to change it.
I know how to build win-win agreements and create partnerships that stand the test of time.
It is all about the planning. I like to say there are no heroes on my teams because heroics are
just a result of bad planning. I also have many years of experience doing risk assessment and
keeping a watch for those unforeseen circumstances. I don't bring you a problem without also
trying to bring a solution.
Cohesive and engaging presentations are my forte and I actually really enjoy putting them
together. Customers love it when I make processes and products visual and easy to follow.
All weekly status and presentations are geared towards an executive level audience. With
years of practice I know exactly how to distill information so that the key decision making
factors are presented clearly and concisely.
Since I am used to juggling several projects simultaneously, organization is one of my most
important skills. My specialty is creating order out of chaos.
A good project manager is on call 24/7 and there is nothing in my life that prevents me from
traveling or working odd hours. If my phone rings at 3:00 in the morning it doesn't annoy me.
Weekends, no problem. I am accustomed to working with geographically dispersed teams and
across multiple time zones.
I have managed budgets up to twelve million dollars. I know how to keep my eye on the
bottom line and create and manage financial spreadsheets.
I absolutely love doing research. If the information is out there, I will find it. And I know how
to vet the information I find to get my facts straight. Sometimes I amaze people with the
resolutions I can find for some of the most obscure predicaments.
A good attitude is important. I have an excellent work ethic, and a positive approach to
problem solving. Don't get me wrong, I am not one of those chirpy people, but I am friendly
and pleasant to be around. I like humor and can laugh at myself. I give my employer my
personal best. And you’d never know it from this resume, but I can actually be quite humble.
MOBILE:-
EMAIL:-Confident, competent, pro-active project-based management professional with extensive practical experience delivering
quality products, relevant processes, orderly release procedures and customer-focused implementations. Longevity in the
IT industry resulting in an unusually comprehensive understanding of the full software development life cycle (SDLC) and
Agile or hybrid iterative methodologies. Articulate, pragmatic, flexible, loyal. Seeking remote position, relocation to
greater Seattle, or location in Phoenix, Arizona metropolitan area.
KEY AREAS OF EXPERTISE
PROVEN COMPETENCE IN PROJECT MANAGEMENT: INITIATION, PLANNING, EXECUTION, DELIVERY AND CLOSURE
FORMER SOFTWARE DEVELOPER WITH EXPERIENCE IN SEVERAL PROGRAMMING LANGUAGES
PROFICIENT IN AGILE, WATERFALL, SCRUM, HYBRID METHODOLOGIES
CUSTOMER FOCUSED AND DEDICATED TO CLIENT SATISFACTION
BUSINESS ANALYSIS; SKILLED REQUIREMENTS TRANSLATION
VENDOR SELECTION; VENDOR MANAGEMENT
INTEGRATED RELEASE MANAGEMENT
PMP AND SCRUM MASTER CERTIFIED
EFFICIENT CHANGE MANAGEMENT
CREATIVE PROBLEM SOLVING
COLLABORATIVE TEAMWORK
EXPERT RISK MANAGEMENT
TRAINER AND MENTOR
EXPERIENCE
PROJECT MANAGER – CONSULTANT
Technical Voodoo, remote
2016 - 2018
Consultant position dedicated to implementation of a web-based small business hospitality application
Strategized customer feature prioritization, contributed to UI/UX design
Transitioned team to Agile/Scrum methodology; acting Scrum Master
Collaborated with product owner for backlog prioritization
Guided customer-facing implementation/configuration management procedures
SR PROGRAM MANAGER/SCRUM MASTER - CONSULTANT
-
Satori Software, Seattle, WA
Program Manager/Scrum Master for Agile development team creating SaaS products encompassing address and
geographical information for USPS regulated mailing solutions
Implemented Agile methodology and transitioned team to Scrum
SR PROJECT MANAGER - CONTRACT
-
Consultant at Boeing for Luxoft USA, Bellevue, WA (department eliminated all Luxoft PM contractors in 2014)
PM for 4 Agile development teams spanning 19 airplane wiring products with over 6,000 users
Strong customer, stakeholder, cross-functional interaction and communication
Expert management of delivery and release schedules amid shifting priorities
Risk, issue, escalation management
Optimized C-level presentation and planning meetings
Transformed and implemented new change management and release procedures
TECHNICAL PROJECT MANAGER
-
Meteorcomm, LLC, Renton, WA
PM for Agile-hybrid software development team creating applications for Positive Train Control project (a
federally mandated program designed to prevent railroad collisions)
Creation and control of $12M budget
Creation of Request for Proposal (RFP); Vendor selection/management; Onboarding and allocation of resources
utilizing complex onshore (Redhat) and offshore (Indian) resource pool
Creation and management of SOW; Risk management
Facilitated and arbitrated customer requirements JAD sessions (customers consisted of competing North
American Class 1 Railroads, their manufacturers and their supply chains)
Vetted requirements and collaborated with product owner to groom and prioritize backlog
Directed change management and release management procedures
Created new standardized release procedure for use by all development teams
PROJECT MANAGER - CONTRACT
-
Continental Data Graphics (contract, telecommute), Bellevue, WA (phased out all contractors in 2010)
Managed 4 aircraft maintenance web-based Agile software projects in cross-functional matrix environment
Accountable for project management, vendor management, risk/issue mitigation, metric reporting, change
management process, C-level executive status reporting
Delivered employee performance reviews for team members
BUSINESS ANALYST III
-
T-Mobile, Bellevue, WA
SOFTWARE DEVELOPMENT ENGINEER IN TEST (SDET) - CONTRACT
-
AT&T (contract), Redmond, WA
PROJECT MANAGER
Quintessent Communications, Redmond WA
-
(closed their doors in 2002)
PM for large cross-functional development team building connectivity, local access and pre-order software for the
telecommunications industry
Launched customer implementation process and post-sales support strategy
TRAINING PROGRAM MANAGER; SOFTWARE DEVELOPER
SCS Compute, Bellevue, WA
-
(closed their doors in 2000)
Created corporate strategy for in-house training program. Authored business cases, developed curriculum and
taught proprietary programming language courses for 46 newly hired CPA's with little or no software development
experience; placed 98% as productive software developers/analysts during busiest season. Garnered 100%
positive response from all recipient teams.
Software developer for subscription-based tax and financial accounting software; UI/UX design
SYSTEMS TRAINER, MICROSOFT UNIVERSITY
SOFTWARE DEVELOPER (UI/UX DESIGN, CUSTOMER IMPLEMENTATION)
EDUCATION AND CREDENTIALS
BA IN BUSINESS ADMINISTRATION / COMPUTER SCIENCE - WESTERN WASHINGTON UNIVERSITY
Bellevue College: Project Management, Visual Basic Programming, HTML, ASP
Project Management Institute: Project Management Professional (PMP) - certification #-
Scrum.org: Professional Scrum Master (PSM) certification
Systems/Languages: JIRA, Java, C, UNIX, HTML, SQL, MS Office (Excel, PowerPoint, MS Project, Word), Access,
ClearCase, Clearquest, Remedy, Quality Center, TFS, Smartsheet
