JAMIE L. CHURCHILL
Cincinnati, OH • - •-
TOP-PERFORMING SENIOR OPERATIONS DIRECTOR
Operations Executive Manager • Client Success Lead • Strategic Planning Director • VP Operations
Operational Excellence • Performance Optimization • Key Client Engagement • Strategic Visioning
Enhanced Customer Relations • Achieved Regional Successes • Elevated Performance Metrics
Promoted 4x • Achieved #1 Out of 6 in Region • Member of Healthcare Financial Management Assn
WORK EXPERIENCE
Elevate PFS, Spring, TX July 2024 - March 2025 Director of Operations
Managed office administration to enhance workflow efficiency across all departments.
Coordinated vendor services, ensuring efficient procurement of office supplies.
Maintained office systems by managing software subscriptions and resolving technical issues.
Ensured corporate records consistently maintained full compliance with all applicable legal and regulatory guidelines by systematically employing standard procedures.
Provided leadership assistance by scheduling meetings and refining internal communications.
Managed invoices, contracts, and budgets ensuring financial accountability.
Supported new hires by preparing workspaces and facilitating seamless onboarding.
Firstsource Solutions, Louisville, KY June 2000 - April 2024 Regional Vice President April 2016 - April 2024
Drove $2M in annual revenue growth with enhanced client engagement and service offerings.
Reduced turnover to 2%, well below the company’s 5% target, by designing training programs.
Championed expansion into 2 new regions, increasing market presence and brand recognition.
Improved satisfaction and retention through building and nurturing strong client partnerships.
Fostered a culture of engagement, innovation, and leadership development across all levels.
Introduced service improvements that boosted customer loyalty scores and reputation.
Generated $15.6M in annual revenue, overseeing 10+ facilities efficiently while ensuring sustained operational excellence and rigorous alignment with Firstsource’s Management Model.
Drove transformative client success across numerous accounts within the region, thereby boosting satisfaction and loyalty through meticulously calibrated engagement initiatives.
Supervised a multi-level revenue cycle operations team, fostering peak performance with strategic insight and continuous development to achieve organizational goals.
Partnered with the AVP to make critical leadership decisions daily, meticulously evaluating diverse information sources to discern and select optimal actions for operational efficiency.
Executed strategic planning and best practice integration by liaising with clients' executive leadership to convey outcomes in line with Firstsource’s guidelines.
Maintained a deep understanding of the AVP's strategic role while nurturing the sustained growth of the dynamic operations team through effective management practices.
Director of Operations June 2000 - March 2016
Achieved departmental goals via innovative strategies and collaboration driving success.
Monitored performance metrics and reports, boosting efficiency with internal data insights.
Established quality control protocols that upheld service standards across all operations.
Reviewed departmental costs and pricing, optimizing budgets to boost profitability.
Developed robust strategic goals and innovative training programs that consistently boosted productivity, significantly enhanced efficiency, and drove operational excellence.
Ensured unwavering compliance with Firstsource corporate standards through meticulous implementation of proven best practices, thereby persistently driving outstanding excellence.
Safeguarded confidentiality of company, client, and patient data to preserve trust.
Engaged in corporate compliance initiatives to promote strong ethics and unwavering integrity.
Supported management initiatives by contributing to assigned projects with precision.
Complied with comprehensive policies detailed in both the company handbook and code of conduct to uphold and consistently promote the organization’s corporate values.
EDUCATION Bachelor of Business Administration, Brown Mackie College 1992
Technologies: Teams • Salesforce • QuickBooks • Concur • DocuSign • SharePoint • Power BI
Zoom • Skype for Business • Cisco Webex • Dropbox • Epic • Meditech • Cerner • RingCentral
Skills: Customer Service • Best Practices • Team Leadership • Service Standards • Relationship
Building • Client Satisfaction • Quality Control • Problem Solving • Conflict Resolution • Strategic
Decision-Making • Effective Communication • Time Management • Cross-Functional Leadership
