Jamie Chiang
Multidisciplinary Designer
Professional
Summary
Portfolio / Profile
Contact
JamiesPenAndInk.com
CreativeDingbats.com
Linkedin.com/in/jamiespenandink
Queens, NYC--
Multidisciplinary Designer with 5+ years of experience in leading client-facing brand identity,
website, and marketing design. Built the agency from the ground up, leveraging expertise in
marketing agencies, nonprofits, e-commerce, startups, and SMBs to adapt quickly in dynamic
environments. Proven ability to craft high-impact visuals and deliver projects ahead of deadlines.
Passionate about transforming ideas into compelling designs and optimizing workflows for efficiency.
Skills
Work Experience
Design & Branding:
Branding
Illustration
Visual Design
Creative Direction & Ideation
UX/UI
Prototyping/Wireframing
Data Visualization
Brand Strategies
Social Media
Presentation
Tech & Tools:
Adobe Creative Suite
Illustrator, Photoshop
InDesign
Adobe XD, Figma
Webflow, Wix, Squarespace,
Wordpress
Google Analytics
Management:
Project Management
Scrum/Agile
Account Management
Client Relationship
Soft Skills:
Leadership
Communication
Workflow Optimization
Problem-Solving
Cross-Functional
Time Management
Growth Mindset
Self-Starter
Founder & Lead Web Designer
Creative Dingbats LLC | Full-time | Remote
May 2023-Current
Strategized and designed website redesign projects, turning stale websites
into high-converting client-attracting platforms by 10-33%.
Developed a sustainable high-ROI lead generation system to consistently
bring on new clients/projects.
Utilizing AI tools during production phases to reduce project turnaround
time by 80 %.
Maintained design systems across multiple channels, ensuring a cohesive
brand presence.
Designed user interfaces with a focus on usability, increasing user
retention by 10%.
Maintain a 90% client satisfaction rate through clear and proactive
communication and follow-ups, resulting in repeat business and referrals
in 2 years.
Freelance Graphic Designer & Illustrator
Jamie’s Pen&Ink | Full-time | Remote
May 2020-Current
Designed e-commerce email graphics for 15 accounts, resulting in an
overall 20% engagement rate while collaborating seamlessly with
copywriters and account managers.
Executed 5-15 graphic design projects per month, consistently meeting
deadlines and exceeding expectations.
Presented design drafts and mockups through pre-recorded videos,
enabling clients to visualize concepts and approve designs 30% faster
without big revisions.
Developed detailed design briefs to solve client challenges and meet
objectives, achieving 90% client satisfaction through strategy workshops
and active listening.
Cultivated relationships with contractors, vendors, and internal partners to
develop positive rapport for future opportunities.
Education
Certificates
Fashion Institute of
Technology, NYC
Brand Strategy for Designers LinkedIn, Apr 2020
Bachelor of Fine Arts |
Illustration, Minor in Art History
Sept 2016-May 2019
Foundations of User Experience (UX) Design Coursera, Jun 2022
Logo Development: Identity Development LinkedIn, Jan 2021
Google Project Management Certificate Coursera, Jan 2025
Lead Generation Accelerator: Master the Art of Attracting Your Ideal
Customers SEMrush, Oct 2023
