Jamie Charlene Ponce

Lot 40, Blk 2, Tomas Ave., Felville Subd., Sta. Cruz, Guiguinto, Bulacan Phone-• E-mail- Jamie Charlene R. PONCE CAREER PROFILE Dynamic professional with a robust background in training, marketing, administration, and customer relations, offering over a decade of experience across diverse industries. A proactive team player and independent worker committed to excellence, with a strong passion for continuous learning and development. Skilled in organizing, multitasking, and adapting to evolving roles to ensure operational efficiency and exceptional client satisfaction. KEY SKILLS AND CAPABILITIES Training and Development: Accredited Junior Training Officer with experience designing, delivering, and managing employee training programs. Administrative Expertise: Proficient in handling administrative tasks, maintaining databases, processing payroll, and creating operational manuals. Marketing Coordination: Adept at social media management, content creation, market research, event planning, and stakeholder engagement. Customer Service: Strong interpersonal skills and a deep understanding of customer needs, ensuring seamless communication and satisfaction. Technical Proficiency: Advanced computer literacy, including Excel, CRM systems, and website management tools. (CANVA, Trello, Asana, Ms Excel, Ms PowerPoint, Ms Word, MsPublisher, Power Apps, Power Automate Rise Articulate 360, Skweegul, Oracle, Hubspot, Zoho, ClickFunnels, Loom, unDraw, clickfunnels, calendly) EDUCATIONAL BACKGROUND 2006 – 2010 Universidad de Manila (formerly City Colleges of Manila) B.S. Psychology 2005 – 2006 V. Mapa high School 2002 – 2005 Guiguinto National Vocational High School 1996 – 2002 Tiaong Elementary School Manila Manila Bulacan Bulacan TRAININGS AND SEMINARS ATTENDED November 17-18, 2016 February 1-2, 2018 November 12-13, 2018 August 11, 2021 Train The Trainers Effective Business Writing Better Banking Experience Excel: Tips & Tricks Security Bank Security Bank Security Bank Security Bank ***Other trainings can be provided if requested*** WORK EXPERIENCE Kustom Giftz February 1, 2024 to January 30, 2025 Virtual Assistant • Conduct internet research on various topics as required. • Input, update, and maintain databases, spreadsheets, and other documents. • Support the marketing by creating engaging contents in the webpage • Responsible for answering client inquiries. • Organize and maintain digital files, databases, and documents to ensure easy access and retrieval of information. • Also responsible for conducting research on various topics as assigned, compile findings, and present summaries or reports as required. • Handle sensitive information with discretion and maintain confidentiality at all times. • Maintains the store’s website to ensure swift purchase of products and great customer experience. Whitestone Land Properties Corporation July 4, 2022 to September 15, 2024 Marketing Coordinator • Monitoring of social media accounts, creating content and responding to messages • Contributing ideas to marketing campaigns • Writing marketing and website text • Preparation of proposal for various marketing events • Organizing presentations and events • Manages all promotional activities • Liaising with customers and sales agents • Organize market research • Conducts and creates manual for Product Knowledge Seminars, Sales Workshop and other trainings needed for the marketing team • Serves as an intermediary between clients, Marketing Agents and the company • Reviews, scans and encodes to system booked accounts • Request 1st incentive of Marketing Agents for booked accounts • Ensures good relationship with Marketing agents and clients • Creation of memos and ensuring all agents are aware and memo being implied • Organizes Marketing and Company events such as Assembly’s, Sales Planning, Christmas Party, etc • Assist management in creating operations manual • Assist management in creating company policy Security Bank Corporation February 28, 2021 to March 1, 2022 Learning Associate (Training Department) • Responsible for announcing and reminding training schedules both internal and external trainings • Provides weekly reports of learning take-up for all behavioral programs • Monitoring learning take-up of employees and ensuring them to complete the course • Conducting trainings for Newly Hired employees and emcee's for several events of the bank • A Mini Learning Partner that works hand in hand with learning partners to ensure that all deliverables are in order. • Distribution of cost per unit, per training • Coordination with vendors for the fees and contracts of training • Works hand in hand with GSD Dept for the accreditation of vendors • Processing of payment for professional fees of external vendors Marketing Assistant (Auto Loans Department) February 01, 2019 to February 28, 2021 • Responsible for booking and monitoring approved loan accounts • Assist Dealer Coordinator in processing loans for approval • Monitoring of PDC’s for Client’s Monthly Amortization • Ensuring all booked accounts are given on time to SMU • Coordinating with dealers for doc defs compliance • Coordinating with different AO’s and DC’s transfer of loans accounts • Call out of clients for accrued interests Academy Support Assistant (Training Department) July 20, 2015 to January 31, 2019 • Responsible for booking and monitoring hotel accommodation for provincial employees. • Handles and monitors meals of participants and facilitator. • Arranging vehicle and flight for facilitators in conducting provincial trainings and team buildings. • Prepare and ensure payment for vendors (i.e. food, hotel, external facilitators, etc). • Requisition and monitoring of office supplies both for Head Office and Ortigas Branch. • Processing of approval for external programs of all units. • Announcement of approved external programs. • Work hand in hand with vendors to ensure that all deliverables are in order. • Creation of budget termsheet for yearly trainings • Releasing of prizes for training winners International Center for Beginning Beginners • • • • • • • • • • • • • • • • • • • April 28, 2014 to June 15, 2015 Responsible for the computation of all employees’ monthly salary, benefits, etc. Verify attendance, hours worked and pay adjustments and post information onto designated record. Handle complaints or questions regarding discrepancies. Compile payroll templates and payslips to their respective 201 and other records. File and secure a list of Resigned/ Separated employees for clearance monitoring. Enrolls new employees of all mandatory government benefits. Process mandatory benefits (i.e. Maternity, Sickness benefit) Scheduling of applicants for interview Searching and/or booking of venue for particular event Purchasing of materials needed for art class, office supplies, uniforms, etc. Work hand in hand with school secretaries to ensure that all Centers are functioning well. Coordinate with all departments to ensure that all the needs of employees are met. Issue violation/ memo for employees who fail to follow the schools policy. Create HR and Accounting Manual for future reference of the next HR/ Accounting staff. Processing of Business Permits, Insurances and Fire Certificate. Inventory and PAR of schools properties. Hobak E-Online Call Center • • HR Personnel English Tutor January 2014 – April 2014 Conducts evaluation to distinguish the level of student. Teach students correct pronunciation, intonation and grammar to prepare them in the future and enable them to communicate well with people. Observe and evaluate student’s performance and development. Ensure that they feel comfortable during lessons to establish bond and friendship. Perform certain duties including student support, counseling students with academic problems and providing student encouragement. SM Baby Company HR Assistant August 2011 – January 2014 Training Assistant • Conducts training to sales associates such as Customer Service and Basic Selling to enable them to perform their tasks in the selling area. • Provides assistance in the conduct of several programs such as SM Mission, Vision and Values, Communication Essentials to SM Baby Company Managers and Supervisors. • Responsible for pre-training activities such as reservation of venue, caterer, reproduction of training materials. • Handles post-training activities such as tally of scores in the evaluation form and gathering of participant’s feedback. • Creates PowerPoint templates for monthly birthday celebrators and other customer service related activities. • Conceptualizes and executes training games that enhance participation and understanding. Recruitment Assistant • Interview, evaluate and decide who among the applicants are qualified for temporary positions. • Substantiates applicants' skills by administering and scoring tests. • Welcomes new employees to the organization by conducting company orientation and training. • Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, plantilla and headcount. • Ensures complete manpower for Metro Manila branches to maintain the quality and service of the company. • Gather personnel records from other departments and/or employees. • Compile and prepare reports and documents pertaining to personnel activities. • Administer and score applicant and employee aptitude, personality, and interest assessment instruments. • Enroll and process account number of new employees thru CHRIS System for their salary. Autohub Car Care Services • • • • • • • May 2010 – August 2011 Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Provide general administrative and clerical support including mailing, scanning, faxing and copying for the management. Maintain electronic and hard copy filing system. Prepare and modify documents including monthly sales reports, minutes of the meeting, memos and email. Monitors monthly sales of the company. Monitors the status of units per day and ensures that units are done n time. Process the monthly salary of Contractors. Tropical Hut Hamburger • • • Admin Assistant Cashier October 2009 – March 2010 Ensures that payments and change are exact and given to the customer Smile and greet all customers for them to feel welcome Assist and resolves costumers needs to ensure that they are satisfied not only with the taste of the food, but also with the service