Jamie Chancellor

Jamie Chancellor 1(815)- |-https://www.linkedin.com/in/jamie-chancellor-b8a836181/ PROFILE Highly motivated healthcare professional actively seeking a dynamic healthcare management career. Experienced in a rapid-paced hospital supply chain distribution and logistics setting, coupled with valuable experience in the innovative environment of a start-up Telehealth company. Eagar to channel a robust work ethic, positive communication skills, and in-depth healthcare knowledge into a leadership role. EDUCATION Herzing University, Kenosha, WI August 2020 WORK EXPERIENCE SteadyMD, St. Louis, MO Clinical Training and Onboarding Lead ● ● ● ● ● ● ● ● ● July 2022 – Present Coordinate the comprehensive training of over 1000 clinicians across diverse platforms, accounts, and Telehealth services, fortifying their expertise and ensuring optimal service delivery. Spearheaded weekly quality analysis’ on the CRM system, reducing ticket requests by 50% and enhancing overall transparency within the company. This meticulous approach resulted in a significant boost in efficiency and data accuracy. Play a pivotal role in supporting the clinician network, ensuring 100% utilization and capacity for over 20 partnership programs. This strategic initiative contributes to the seamless operation of all programs. Generate and present insightful data reports on clinician onboarding, focusing on quality, efficiency, and timeliness. These reports serve as crucial metrics for ongoing process refinement. Foster robust working partnerships with functional leaders and stakeholders throughout the clinician onboarding process, demonstrating a commitment to collaboration and effective communication across all organizational levels. Optimize the Learning Management System (Bridge), resulting in a 30% reduction in employee training time, enhancing onboarding efficiency, and ensuring seamless knowledge transfer across teams. Streamline the onboarding process for clinicians, navigating them from contract signing to patient visits, thereby significantly reducing ticket requests and enhancing overall operational fluidity. Took the lead in the program onboarding process, serving as the primary point of contact for clinicians. This proactive engagement strategy led to increased clinician satisfaction and commitment. Contribute to the integration of Slack, Jira, and Hubspot, revolutionizing communication and project management processes, resulting in a 25% increase in team productivity and a 15% reduction in project turnaround time. Clinician Success Associate July 2021- July 2022 ● Implemented Hubspot CRM, enhancing transparency for all team members and streamlining company-wide communication. ● Established connections with over 800 providers, setting and maintaining quality expectations through reviews and surveys, significantly improving employee retention rates. ● Enforced a data-driven approach by collecting and analyzing monthly survey data, resulting in targeted process improvements and heightened clinician engagement. ● Produced comprehensive reports on clinician metrics, including overtime, monthly hours per program worked, quality reviews, and survey results, providing valuable insights for strategic decision-making. ● Assisted with over 100 Collaborative Practice Agreements, ensuring Nurse Practitioners were matched with Supervising Physicians for effective medical practice. ● Knowledge of medical credentialing and procedures to verify clinicians are meeting all standards across the US. ● Spearheaded the management of overtime payroll for a team of 45 clinicians, achieving an impressive 100% utilization rate. ● Established and maintained payroll accounts for all salaried clinicians via Paylocity, ensuring timely and accurate compensation for every team member. ● Calculated quarterly bonuses for over 45 clinicians based on productivity, licensure, and performance, contributing to a high-performing team. ● Collaborated closely with the Quality Director and Medical Director, implementing strategies that significantly improved clinician retention rates. ● Redesigned the onboarding process for new clinicians and corporate employees, creating a structured approach that paved the way for long-term success within the organization. Barnes Jewish Hospital, St. Louis, MO Distribution Operations Coordinator ● ● ● ● ● ● ● ● ● October 2020- July 2021 Achieved a minimum service level of 95% by accurately forecasting product usage and implementing profile changes accordingly. Identified and implemented improvement strategies based on meticulous analysis of zero count, fill rate, and service level data. Resolved product overage issues through root cause analysis, ensuring the hospital optimized spending and maintained optimal supply levels. Vigilantly reviewed Unfill, SOLE, GAP, and GHX Backorder reports, promptly communicating supply disruptions to leadership to mitigate potential issues. Established strong collaboration with clinical staff, minimizing supply disruptions, and fostering a mutually beneficial partnership. Proactively requisitioned orders for profiles, contributing to accurate fill rates and seamless supplies to meet operational demands. Spearheaded par optimization and effectively managed inventory valuation, resulting in cost reductions and efficient resource allocation. Organized Just-In-Time (JIT) spaces, significantly increasing product flow efficiency and ensuring timely availability of critical supplies. Managed Wavemark for procedural areas, ensuring accurate scanning out of products and maintaining precise inventory levels. Northwestern Medicine McHenry, McHenry, IL Supply Chain Logistics I January 2017 - July 2020 ● ● ● Fostered clear and positive communication among coworkers, management, and nursing staff, significantly enhancing collaboration during projects. Reorganized multiple departments centralizing stock for clinicians, effectively preventing overstocking and minimizing product expiration. Played a key role in the interviewing, onboarding, and training of new associates, ensuring seamless integration into the team and maintaining adequate staff coverage. ● Utilized Citrix applications and PeopleSoft to organize and order supplies for hospital departments, streamlining procurement processes for enhanced efficiency. ● Implemented a system to measure and report the effectiveness of supplies and operations, ensuring clinical staff had uninterrupted access to necessary medical equipment. ● Led a cost-saving initiative by transitioning from Pyxis machines to a Kanban system, resulting in substantial savings of over $5,000 for the hospital within a year. Nutrition Services January 2015 - December 2016 ● Maintained high standards of customer service during high-volume, fast-paced operations. INTERNSHIP Nephrology Associates of Northern Illinois and Indiana, Crystal Lake, IL July 2020 – August 2020 ● Perform patient billing, correct billing problems, file reports, and understand CPT codes using DocTalk. ● Assist with clinical research trial study and data collection for new pharmaceuticals. ● Document insurance information, verify patient demographics, and discharge patients using NextGen. ● Enhanced understanding of quality controls, risk management, and policies of the clinic through working with leadership. CERTIFICATIONS Six Sigma Yellow Belt In progress Certified Nursing Assistant, Crystal Lake, IL January 2017 - May 2017 SKILLS ● ● ● ● Knowledge of the inventory of medical and administrative supplies and equipment, coordinating maintenance, maintaining documentation and logs by OSHA guidelines, and knowledge of ensuring quality control. In-depth knowledge of medical credentialing, OSHA guidelines, and compliance with current laws and regulations within healthcare. Extensive involvement in the interviewing, onboarding, and training of new associates, showcasing leadership in talent acquisition and development. Exceptional time management skills and flexibility in the workplace. ● ● ● ● Ability to assume responsibility, make decisions, and work independently and as a team player. Proficient in utilizing various applications including Citrix, PeopleSoft, NextGen, and Microsoft Office (Word, Excel, PowerPoint). Experienced in training and development, onboarding, and guiding new staff through critical processes. Proven experience in healthcare management, navigating both the fast-paced hospital supply chain environment and the dynamic setting of a start-up Telehealth company.