Jamie Cassandra Jose

Jamie Cassandra Dela Cruz Jose 045 Liciada, Bustos, Bulacan -- Summary: A highly motivated and self-starting individual looking for a position as a customer service representative or online english teacher wherein I could acquire productive knowledge, communication and interpersonal skills while imparting my ideas and rendering my full service to the employer. Experienced customer service who is able to process information online through phone, email and chat. Work Experience Company: Expert Global Solutions (Alorica) September 2013-May 2015 Account Handled: AMAZON Job title: Customer Service Representative • Confers with customers over the phone to provide pertinent information regarding products, services, accounts and orders. Job title: Escalations Agent / Acting Team Lead • Manages and leads a team of employees. Communicates company goals, safety practices and deadlines to the team. Supports Team Manager and performs management duties when manager is not around. Company: Convergys North Edsa – May 2016-January 2018 Account Handled: SiriusXM Job Title: Customer Service Representative / Retention Department • Confers with customers over the phone to provide information regarding products, services and accounts. Provides option to the customers who have intention of cancelling the service. Company: Lizardbear Tasking Inc. (TaskUs) – February 2018-December 2018 Job title: Customer Service Representative, Blended Support (Phone/Email) • Provides information about financial matter. Company: 24-7 Intouch – February 2019-July 2019 Job title: Customer Service Representative Account Handled: Calphalon • Confers with customers over the phone to provide pertinent information regarding products, services, accounts and orders. Company: JP. Network English Corp. – October 2019-January 2020 Job title: Online English Teacher • Teaches English language and provides assistance to Japanese students. Company: UPWORK DreamBigger – May 7, 2020 – October 15, 2020 Job title: Customer Service (Chat and Email Support) Achievements • Acting Team Lead for EGS Amazon Ramp 2014 – Given on February 8, 2015 at Prime Upscale Clubbing Seminar and Training • Basic Module with Hotel and Operations Overview, Front Office, Housekeeping and F&B Services – September 6, 2011 Skills and Qualifications • • • • • • • Computer Literate Customer Service expert Good Team Leader Excellent communication skills in English Capable to do work simultaneously at a time Flexible to work all hours Able to learn new products or procedures quickly Personal Information Birthdate : November 23, 1993 Age : 26 years old Nationality : Filipino Height : 5’6” Weight : 154.3 lbs Gender : Female JOSE, JAMIE CASSANDRA DELA CRUZ Applicant