Jamie Carmelle Antonette

Jamie Carmelle Antonette S. Maraña- About Achievements / Recognitions /Key Responsibilities I am a competent, ambitious and hardworking individual, with broad skills and experience in customer service, sales and people and performance management. Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure. A key strength is communication; building strong relationships with people in order to deliver the best results. Education 2008 AB Mass Communications Far Eastern University Experience         Top Productivity and Top QA Awardee for the 1st quarter of 2017 Middle East, Africa and Japanese POC since January 2017 Temporary POC for the Chinese Market when it was assigned to the team Assisted my direct supervisor in creating and implementing structured strategies to ensure overall maximum performance and teamwork Acquired the overall trust of the Mid East market’s Sales Managers; considering that they are one of the most challenging and tough Sales Team to deal with Assisted in daily case escalations by liaising with Sales, Product, Finance and IT Team to resolve customer issues with optimal efficiency Daily task delegation to ensure that the daily required productivity is achieved Ensured that cases were all answered and actioned by the team; handled endorsements accurately Mega Paint and Coating Corporation Marketing Researcher | Jan 2013 - Jan 2014    Provided support to the Sales and Marketing Team by analyzing and interpreting data to Identify patterns and trends, including sales reports and surveys. Formulated plans and proposals to identify AFIs on the current sales strategies for further improvement. Assisted with the completion of company’s website by research and composing articles. Global Learning Support Study Coach | Mar 2014 - Nov 2015   Ensured that all assigned students are progressing with their chosen online course by weekly regular communication. Devised plans to help the students accomplish the course within the time period allowed. Destinations of the World Senior Customer Service Agent | Jan 2016 - Mar 2020   Provide excellent customer service support to travel agents who requires assistance in creating bookings, confirming bookings from allotment and framed free sale Ensure overall support to travel agents and the clients alike prior, during and after the travel. Key Competencies           Solid Customer Service experience for 11 years in both a BPO and non-BPO setting Excellent English verbal and written communication in both Business and Casual setting Capable of critical thinking which involves decision making and task delegation Experience in conceptualizing ideas and strategies Problem solver Adept to diversity and good interpersonal skill Exceptional product knowledge and mindful of work – related updates Team player Research and Copy Writing Adaptable with constant work-related changes and can work efficiently under stress