Jamia Davidson

JAMIA C. DAVIDSON -- Professional Summary Polished, professional and personable Customer Service Representative offering: Proven experience providing customer support in busy call center environments Unwavering commitment to an excellent customer experience Problem solver with the ability to build productive relationships, resolve complex issues and win customer loyalty Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes Collaborative team player with customer-centric mindset Attention to detail and a friendly people person Employment Chronology Independent Living Systems (Royal Healthcare) 03/16 – present Customer Service Advocate Resolve 200-250 incoming calls per week utilizing call scripts Handle inquiries from medical facilities related to claims, authorization status and member eligibility Consistently meet and maintain performance benchmarks in speed, accuracy and volume Diffuse angry callers, repair trust, locate resources for problem resolution and design best-option solutions Refer unresolved grievances to designated departments for further investigation Record details of inquiries, complaints, and comments, as well as actions taken Sprouts Farmers Market 04/15-12/15 Cashier/Customer Service KOHL’S DEPARTMENT STORE 10/10-04/14 Sales Associate/Customer Service MICHAEL’S11/09-01/10 Sales Associate/Customer Service MACY’S 10/09-02/10 Sales Associate/Customer Service ADVENTURELAND 03/08-10/10 Games & Attractions Associate/Customer Service Responsible for greeting customers and offering assistance Handled payments, returns and merchandise exchanges Provided resourceful and proactive customer service and conflict resolution Assisted with the execution of merchandizing and operational functions Solicit, open and activate credit applications Operates cash register and exercised accurate money handling Complete price changes, ISC memos, callbacks, transfers, and other paperwork Utilized replenishment reports to ensure company in-stock goals were maintained Showed initiative to work independently to meet presentation and recovery expectations Education Ashworth College: Certificate: Medical Assisting – Administrative Procedures08/15-01/16 Suffolk County Community College: AA: Liberal Arts (Member of Phi Theta Kappa Honor Society) 09/09-05/11 Lewis A. Wilson Tech Center Certificate: Office Skills (Member of National Technical Honor Society 09/08-06/09 Walt Whitman High School: Graduated: Regents Diploma 09/05-06/09