JAMES VINCENT U. MONES
Block 1 lot 16 Sampaguita Street Saarland Village 2,
Brgy. San Isidro, Antipolo City, Rizal 1870 Contact No:- Email Address:- PERSONAL INFORMATION
Birthday:May 24, 1990
Sex:Male
Civil Status:Single
Place of Birth:Manila, Metro Manila
Nationality:Filipino
Language Spoken:English
WORK EXPERIENCE
TeleTech Corporation
4th floor SM Bacoor Gen. Aguinaldo Hwy cor. Tirona Hwy, Bgy. Habay Bacoor Cavite
Oct 2010 – Dec 2011
Technical Support Representative
Responsibilities:
Assisting customers’ with troubleshooting technical problems with their laptops.
Processing/Cancellation of requests for replacing a part or for the full repair of the laptop.
SPi Global
Jupiter St. corner Nicanor Garcia, Bel-Air, Makati City
Dec 2011 – Aug 2012
Customer Service Representative
Responsibilities:
Assisting subscribers in troubleshooting technical issues with their set top box
Record any technical issues and forward it to the designated department
Attend to billing inquiries and complaints
Accept and process orders for additional services
Convergys Philippines
August 2012 - September 2015
Customer Service Representative
Responsibilities:
Assisting Building/Office administrators with archiving/destroying their records
Assisting with invoice inquiries/disputes
ADP (Automatic Data Processing) Philippines
6F Glorietta 2 Corporate Center, Palm Drive Makati City
Role: Benefits Analyst
September 2015 - March 2016
Responsibilities:
Explains Health care and other benefits to client’s employees
Assists client’s employees in benefit enrollment
Role: Senior Reporting Analyst (ADP WorkForceNow)
March 2016 - March 2017
Creates custom Payroll/HR/Benefits reports for clients
Assists with maintaining database
Corrects any error with their data
Sets up Monthly and Annual reports
Acquire BPO
37F Cyberscape Beta, Ruby and Topaz Roads, Pasig City
March 2017 - December 2017
Customer Service Representative
Place reservations for rental cars
EDUCATIONAL BACKGROUND
College Education:University of Perpetual Help System – DALTA Molino
Bacoor, Cavite
Bachelor of Science in Computer Science (undergraduate)
Secondary Education:Statefields School Inc.
Bacoor, Cavite
Elementary Education:Dr. Espero Educational Foundation Colleges
Imus, Cavite
Vocational Training:MicroCADD Technologies Co., Inc.
SM city Bacoor
Lower ground flr. Aguinaldo Highway
Corner Tirona Highway, Brgy. Habay, Bacoor, Cavite
