James Villarin

JAMES VILLARIN To be an elite worker, one should find the balance between producing and improving one’s capacity for production – 7 Habits of Highly Effective People by Stephen R. Covey EDUCATION Agricultural Economics – University of Southeastern Philippines WORK EXPERIENCE ▪ Product Support Representative for AT&T U-Verse (2009 to 2015) Company Name: Sutherland Global Services Responsibilities: Phone/Email/Chat support for AT&T customers’ technical, account management and product needs ▪ Level II Customer Support for JustFab and subsidiaries (2015 to 2019) Company Name: Awesome OS Inc. (previously Offsourcing Philippines) Responsibilities: Phone/Chat support for escalation and retention line COMPETENCIES Phone Support, Email Support, Chat Support, Customer Service, Customer Retention, Zendesk, Microsoft Office REFERENCE ▪ Karel Jean Tupas - Subject Matter Expert Sutherland Global Services ▪ Ronald Pedrosa - Team Lead Awesome OS Inc. (I can share their contact information upon request)