JAMES VILLARIN
To be an elite worker, one should find the balance between producing and improving one’s capacity
for production
– 7 Habits of Highly Effective People by Stephen R. Covey
EDUCATION
Agricultural Economics – University of Southeastern Philippines
WORK EXPERIENCE
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Product Support Representative for AT&T U-Verse (2009 to 2015)
Company Name: Sutherland Global Services
Responsibilities: Phone/Email/Chat support for AT&T customers’ technical, account management
and product needs
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Level II Customer Support for JustFab and subsidiaries (2015 to 2019)
Company Name: Awesome OS Inc. (previously Offsourcing Philippines)
Responsibilities: Phone/Chat support for escalation and retention line
COMPETENCIES
Phone Support, Email Support, Chat Support, Customer Service, Customer Retention, Zendesk,
Microsoft Office
REFERENCE
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Karel Jean Tupas - Subject Matter Expert
Sutherland Global Services
▪
Ronald Pedrosa - Team Lead
Awesome OS Inc.
(I can share their contact information upon request)
