James Vander Heyden

P.O. BOX-, NAIROBI. KENYA PHONE - • E-MAIL- JAMES VANDER HEYDEN BIO DATA Birth Date: 28th August, 1974 Marital Status: Married Sex: Male Religion: Catholic OBJECTIVE Provide hands on solutions in technology and work as a team player with a reputable organization, serving it with unreserved commitment, devotion and accountability and always upholding the image of the organization to its clients and the general public. EDUCATION 2022 – to date University of Nairobi, Kenya Master of Science in Information Systems Pursuing a Masters of Science degree in Information Systems (Distributed Systems). 2012 - 2014 University Of Nairobi, Kenya. Bachelor of Science in Electrical and Electronics Engineering 1995 - 1999 Technical University Of Mombasa, Kenya. Diploma in Electronics Engineering 1991 - 1994 High School: Mother of Apostles Seminary, Eldoret. Kenya (Kenya National Examination Council) 1983 - 1990 Moi Primary School, Bungoma. Kenya K.C.P.E/Certificate COMPUTER SKILLS Software expertise: MS Office 2000, XP , 2003, 2007, 2010, 2013, 2016, 2019 Troubleshooting in Windows environment NT, 2000, XP ,2003,2008, 2010, Vista, 7,8.10 . Altiris, RDP, AD, Ontrack, Adobe Software, VMware, Norton, Remedy, Lotus Notes, Veritas, USMT,ADMT, SMS, Ghost, Rumba, Viking, ACIs, Heat, IPSwitch WhatsUp Gold, McAfee and Norton antivirus, macOS. Avocent Dsview 3. Track It, Webex, Contivity VPN, Avaya, Backup Exec, ARCserve backup, Network and Operating Systems skills: Citrix server, Network Administration, installing and configuring Windows 9x, NT,2000,- and 2010. Exchange 5.5, 2000, 2003 and 2007. Active Directory, WSUS, XP, Vista and Windows 7. Blackberry servers (BES) Configuring, Hardware maintenance and repairs. Installing servers, network printers , computers and an intimate knowledge of network routing and switching protocols. Employing LAN / WAN, VPN and Blackberry concepts; Troubleshooting TCP/IP protocols DHCP, Ethernet, 10 base T, DNS and Microsoft Exchange 2003 and 2007 Hardware skills: Configuring servers, upgrading and installing network Printers, Video and NIC cards, memory, and SCSI/SATA drives. Working on Dell, IBM/Lenovo and HP/ Compaq laptops Worked with HP and Dell server environment for over 15 years. WORK EXPERIENCE Jun, 2010 – Current: Delf Systems Ltd, Nairobi. Systems Administrator  Support and administration of core MS SQL server, Oracle RDMS and Web servers (IIS and Apache) running on both Windows and Unix/Linux Platforms.  Support and administration of core Linux and Windows enterprise servers.  Supporting the Company’s Intranet applications running on Windows/IIS platform that provides ad hoc management reports over the web. Supporting of Web applications (ISD Queries, Itemized Billing, Payments and Kenpac) running on Windows/Apache platform providing ad hoc management and user reports.  Installation and support of core database servers (Oracle 9i/10g, MS SQL Server & MySQL), Windows and Unix/Linux Enterprise servers, and their web related services e.g. Web servers (HTTP), File Transfer (FTP), Secure Remote login shells (SSH) & Remote login terminals (TELNET).  Gained hands-on experience in trouble-shooting, supporting and administration of enterprise level servers running on Windows (2000 and 2003) server and RedHat Linux ES 2.1/3/4 operating systems.  Gained hands-on experience in supporting and administering production database servers running on MS SQL server and Oracle 9i/10g RDMS.  Gained hands-on experience in supporting and administering Web servers, MS IIS and Apache, running on Windows and                         Linux platforms respectively. Managing and working with a team of engineers and technicians Hiring and conducting evaluations on all IT employees Consulting with the CEO and President of the company on a weekly o basis in regards to the IT department issues Setting up and maintaining LAN and WAN environments Managing servers supporting that o include Exchange servers, Domain Controllers, o Printer Servers, DNS servers and Application servers Maintaining and monitoring all routers and firewalls Monitoring and Implementing Disaster Recovery Procedures Troubleshooting problems in web service, mail services, file and print o servers. Monitoring system logs and activity on all servers and devices Performing full backups and data restoration Manage aspects of data backup, capacity planning, offsite storage, Maintenance of tape libraries. Performing weekly and monthly server maintenance as planned Conducting and attending all network or service support meetings Providing support to all users via ticketing. Managing and Overseeing an IT department budget Researching, evaluating and purchasing infrastructure hardware, o computers, network hardware and software Maintaining software licensing company wide Facilitating all domain name registrations Providing IT training sessions to employees Documenting network, user problems and resolutions for future o reference Monitoring and making sure the inventory ledger are up to date. Monitoring all the servers 24/7 via IPSwitch Whatsup monitoring tools. Configuring and setting up all Cisco IP phones 6/06/2001 – 2009, Systems Administrator – Tsavo Power Company Ltd   Training and managing a team of technicians and engineers Managing AD users, groups and OU’s (Server and AD-                2003). Setting up IT Policies and Procedures Creating and maintaining user accounts and permissions through AD. Providing technical and software support to end users. Remote troubleshooting and application deployments using SMS. Providing training and performing hardware and software evaluations. Blackberry configuration and maintenance. Manage and Configure Exchange Servers. Manage all the Backup Servers. Managing Symantec Mail Security Managing and configuring the Symantec System Console Repairing and maintaining printers. Maintaining the printer server. Administering RDP. Administering WebEx to remote users. Creating laptop and desktop images using Norton Ghost VOLUNTEER EXPERIENCE 2000 Technical University Of Mombasa. Research Assistant  Research Title: A Re-Examination of a Two-Stage GroupScreening Design with Errors in Decisions. Duties included collection and tabulation of research data, typing and proofreading of the Thesis report. 1999 Technical University Of Mombasa. Computer Lab Assistant  Assisted my fellow colleagues in programming projects and general use of computers. PERSONAL ACHIEVEMENTS 2000 Technical University Of Mombasa, Public Relations Officer   Swimming Club. Peer and Counselling Club - Mother Of Apostles Seminary, Eldoret. Chairman     Mathematics Club (SIGMA). Science Club Willd life club Agriculture club ACTIVITIES AND INTERESTS Active sportsman and with good interests in soccer. During my free time, I like listening to music, swimming, playing chess, tennis, scrabble and Ludo, going to theatres, practicing small scale farming, traveling and reading IT magazines and books. AVAILABILITY I am ready to attend an interview at any convenient time. REFERENCES Mr. James Ndungu Githagui Database Administrator Medicine Sans Frontieres - MSF SWISS Tel. - E-mail:-Mr. Henry Mugo, Managing Director Delf Systems Ltd Tel. -, Nairbi, Kenya E-mail:-Mr. Martin M, Kariuku, Managing Director, Gramart Company Ltd, P.O. Box 30197, Nairobi. Kenya Tel: - E-mail:-