James Ussery
Lake Oswego, OR--
Experienced IT Professional | Entrepreneur | Resource Manager
Relocating from Dallas to Portland March 1, 2024.
Bachelor's degree in computer science earned in 2001.
Family Commitment:
Spent the last 15 years running a business out of the country. My return to the United States is driven
by family commitments, ensuring my son's successful completion of his last two years of high school
and his preparation for college.
Server Administration and Monitoring:
My first experience with Windows was v3.1. My experience in server administration dates back to
Windows NT and Windows 2000 Server. Nearly all the work experience I've had for the last 25 years
have had some kind of Windows administration. Today I host clients privately using Windows 2016
and 2022 and various Ubuntu and Red Hat distros. My key roles were configuring and managing cloud
backups, disaster recovery, hosting, database server management, user management, security,
updates, and troubleshooting.
My proficiency in network management, though primarily self-taught while running my business,
includes configuring Cisco routers and firewalls as needed.
Additionally, I've worked with clients to manage multiple domains for Google Workspace as well as
Microsoft Exchange Online and Office 365 setting up and managing email users as well as migrating
boxes.
I currently use Microsoft Azure to host a few clients and so I'm close to it regularly enough and have
prioritized regular study sessions.
Linux and Script Writing:
I've also delved into Linux and script writing over the last 5+ years. I taught myself Bash scripting for
server operations and shell tasks. My self-taught PHP knowledge, initially for web development, has
proven valuable in various scripting tasks. I've played with python a couple of times but have yet to
take a class on it.
Web Server Management:
I've handled both Windows IIS (PHP and .NET) as well as Apache and Nginx in Linux. Over the last few
years I've migrated from Apache to mostly Nginx, optimizing performance and security for primarily
PHP. It's important to note that my tasks have, over the years, involved change management practices
to ensure that modifications and updates are executed smoothly and with minimal impact on services
and users.
Web Development and Application Development:
My wife and I started a business focused on remote web and application development. We built .NET
applications for the medical industry, a custom social networking platform, and possibly over 1000
websites for small businesses between DotNetNuke, WordPress, Drupal and Joomla with a few sites
from Wix and Squarespace. We've only recently started cutting our teeth on Laravel.
We gathered requirements, created documentation, prioritized estimates first, and remained strict with
SDLC. I've been a part of the analysis, design and architecture phases, even on the technical level. I've
personally designed databases and ERDs for several applications and played the role of lead developer
on multiple occasions, mandating strict Development, Staging, and Production environments where
deployment was monitored and access controlled.
We took several clients beyond development into hosting where I setup and managed sites and
applications on dedicated VMs where we created hosting and maintenance plans for them. I have
history with helpdesks so setting up ticketing systems and documenting and training on procedures
was just part of the job.
We grew our remote network to assist clients with SEO, PPC, Email and even Social Media marketing.
So we've had experiences across the board. It's been a ride.
Skillset:
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Web server administration (nginx, Apache, IIS)
MySQL, SQL Server (Including Migrations)
Windows/Linux Server Administration (Including Migrations)
Domain and DNS Management
Email Hosting and Administration (Including Migrations)
Developer Support
Tier 1-3 Helpdesk Support
Account Management and Customer Relations
Sales
Reselling
Marketing
Enterprise Application Development
Development (PHP, Laravel, WordPress, C#, VB.NET, ASP.NET)
Relational Database Design and ERD Creation
Authorized to work in the US for any employer
Work Experience
Partner
MyMalekso - Brisbane QLD
2021 to Present
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Application development
Remote resource management
Developer support
Devops
Hosting
Lead developer
Database architect
Application support
Founder and Consultant
Machus - Coppell, TX
2007 to Present
• Business development
• Developed a business to outsource online marketing and development to resellers.
• Client account management
• Systems Design and Development
• Solutions architect
• Database modelling, design and ERD creation
• Web development
• Web application development
• Remote resource management (Coordinates and manages internal and external resources, both
technical and non-technical.)
• Developer support
• IT infrastructure decision maker (Risk assessment and issue management)
• VM web hosting
• Windows server administration
• Linux server administration
• Web Hosting Cloud Backup and Disaster Recovery
• .NET and SQL hosting on Azure
• Microsoft Exchange Online and Office 365 Administration with migrations
• Server, websites, data and email migrations
• Oversaw SEO, PPC, social marketing
• Troubleshooting issues with hardware, software, application development, OS, and more
• Multiple levels of internet and external and vendor support using ticketing systems and constant oncall.
Solutions Architect
Malekso Digital - Brisbane QLD
2018 to 2021
• Gathered project requirements
• Discussed web and or ecommerce solutions with AU partner and clients.
• Modelled databases
• Worked with project managers
• Instructed, managed and supported remote developers
• Installed and hosted open-source applications for business use including but not limited to ticket/issue
trackers
• Acted as hosting provider and devops
Systems Operations Analyst
Chevron - San Ramon, CA
March 2006 to July 2007
• Maintained server reliability within the infrastructure.
• Oversaw the maintenance of server and storage systems
• Worked and Responded to tickets
• Created and managed security groups through Active Directory
• Upkeep of File and Print servers and other Infrastructure Servers
• Documented best practices and internal team processes
• Trained new hires, helped them understand procedures and aligned them with company expectations
• Oversaw the monitoring and maintenance of hardware, software, and web elements for hundreds of
Windows 2000/2003 servers.
• Setup Development, Staging, and Production Environments to support Chevron's ongoing operations.
Senior Web Developer
Merritt Hawkins & Associates - Irving, TX
August 2005 to March 2006
I was responsible for developing multiple websites for the business using various technologies, including
Classic ASP, ASP.NET, JetSQL, TSQL, and Javascript.
Built and maintained Windows 2003 servers and setting up Development and Production Environments.
Migrated websites from ColdFusion to ASP.NET 1.1 and initiated new development using Microsoft .Net
2005.
Provided support for Legacy MySQL database queries and actively participated in the migration process
from Legacy MySQL to SQL Server.
Programmer Analyst
PerotSystems Corporation - Wellesley, MA
May 2003 to May 2005
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Create and deploy internal department Websites using Oracle 9ias and 10gPortal.
Managed SQL server 2000 Databases for Web Applications.
Deploy ASP and SQL changes into Development, User testing, and Production environments.
Debug Intranet and Internet applications using ASP, SQL, and Security Utilities.
Create customized applications for SQL Server and Oracle using ASP, VBscript, JavaScript, SQL.
Manage and maintain via remote, Windows 2000 and 2003 servers and Database Servers.
Became Primary Support for WebTrends Software for analysis of website logs and statistics.
Attended training seminar in New York for WebTrends Software.
Built custom batch programs to aid WebTrends in migrating from IIS to Oracle.
Provided solo web support for users in departments company-wide.
Level 1 Support Technician
Perot Systems Corporation - Plano, TX
April 2000 to July 2003
• Provided technical support for Tenet Healthcare employees nationwide.
• Create Tickets for Tier 2 support using Remedy.
• Support AS400 printers, controllers and terminals.
• Developed and maintained Intranet for PerotSystems Tenet Helpdesk Site.
Tier 1 Technical Support Agent
Stream International - Carrollton, TX
September 1999 to August 2000
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Provided technical support for cable modems and Internet Service Providers
Developed and supported Intranet for Stream University
Monitored technical support agents based on productivity
Provided mentoring and help desk assistance to internal technical support agents
Worked as mentor in training and trained peers on maximizing customer satisfaction and quality
Fiber/Copper Technician
Connectivity Technologies (ConTech) - Carrollton, TX
June 1999 to September 1999
• Terminated and installed Fiber Optics, T1 and T3 lines
• Managed shipping and receiving for warehouse
Education
Training in Computer Programming
One on One .NET Training - Alexandria, LA
March 2005 to July 2005
Bachelor of Science in Computer Programming
DeVry Institute of Technology - Irving, TX
July 1997 to March 2001
High school diploma
Pineville High School - Pineville, LA
August 1994 to May 1997
Skills
• Application Support
• Microsoft SQL Server
• SQL
• DevOps
• MySQL
• E-Commerce
• Search Engine Optimization (SEO)
• Web Development (10+ years)
• Visio
• WordPress (10+ years)
• Git
• Application Development
• Requirements Gathering
• HTML5
• PHP (10+ years)
• Bash (10+ years)
• Windows administration (10+ years)
• Linux administration (8 years)
• VM hosting (8 years)
• Web hosting (10+ years)
• Migrations (10+ years)
• XML
• Business Analysis
• Ansible (1 year)
• IIS
• Visual Basic
• SVN
• Scripting
• C/C++
• C#
• Azure
• .NET Framework
• T-SQL
• ASP.NET
Languages
• Hindi - Beginner
Links
http://james.ussery.me
http://mach.us
Certifications and Licenses
Driver's License
May 2023 to October 2031
