James Umeadi

James Umeadi Tel: (- or -) Email:-LinkedIn: https://www.linkedin.com/in/james-umeadi CAREER INTEREST: A dynamic, enthusiastic, result-driven I.T Professional with proven years of experience in Administrative/Customer Support and Services, Sales and Business Development, Investment advisory, and Health. I am committed to contributing immensely to making an impactful difference all around me and achieving the objectives of the organization or institution I work with. PROFESSIONAL EXPERIENCE Lead Generation Specialist/Customer Services & Support [Leadopogo], USA. Aug 2023 – Apr 2024 Generated leads through LinkedIn sales navigator and Facebook ads. • • Nurtured generated leads and converted them to sales. • Managing sales calls and pitching clients on company services. • Providing special support to clients based on the services rendered. Customer Service and Support/Administrative Assistance [Jovie Childcare Reimagined], USA. Apr 2022 – June 2023 ● Providing personal support and services to clients based on the services rendered. ● Managing and updating clients request and information on the database. ● Assigning nannies and sitters suitable locations for the care of children that is been assigned to them. ● Following up with nannies and sitters to determine suitable date and time they will be available. Operations Manager/Administrative Executive [Brain and Body Foundation], Nigeria, USA. Nov 2017 - Mar 2022 Responsible for helping the organizations obtain better brand recognition and financial growth, building customer/patient loyalty, and fostering long-term relationships by ensuring that they have a positive experience. • • • • Manage inventories and maintain suppliers/vendor information, oversee maintenance within the company, ensure operational excellence within the workspace, and Oversee all storage of clients' files. Execute purchases in line with their approved budget, Enforce procurement policies & procedures. Liaise with the Managing Partner to approve products and services to be purchased. Oversee and manage volunteers. Detect and report on stock losses, strategies inventory records for audit purposes, and Ensure Nil stock of provisions for office consumables, Toiletries, and stationaries. Data entry and expense tracking on Google Sheets for Account records and end-of-month accounting statements, plans all travel arrangements and ensures all documents are delivered to clients. Customer Service and Support/P. A to the Executive Director (NYSC) [Brain and Body Foundation], Nigeria, USA. Dec 2016 - Nov 2017 • Tracked and follow-up all customer requests, and Manage a large volume of customer calls. • Maintained procedures and processes for first-level problem determination. • Generated Leads and Sales via Tele- Marketing, Managed the organization’s stock and cash management. Drafted minutes of the meeting. Reply to official emails via letters or direct calls. • Explain in detail to the Chairman the cumulative of all outstanding and completed jobs with payment received to date within the Audit department. EDUCATION/CERTIFICATION Google Technical Support Fundamentals Coursera National Diploma In Computer Science (ND) Federal Polytechnic Oko- Higher National Diploma In Computer Science (HND) Federal Polytechnic Oko- Sep 2022 SKILLS ● Entrepreneur Driven, Highly Coachable, Team-Player, Active Listening, Problem Solving, Techsavvy. ● Ability to use help desk software and remote support tools. ● Ability to use Salesforce, LinkedIn Sales Navigator, Slack, Office Suits, Google Analytics etc. ● Project Management ● B2B/B2C sales ● Business development ● Resourcefulness ● Digital marketing ● Lead generation ● Affiliate Marketing ● Resourcefulness ● Maintaining Calm under pressure LANGUAGES English (native) (Fluent, written and spoken) References Available Upon Request