James Tse

JAMES TSE - Abuja, Nigeria.- LinkedIn Portfolio SUMMARY I help teams and clients increase revenue and raise their stake in market shares by boosting significant business growth through innovative sales and marketing strategies. Also, I have successfully rectified over 200 technical issues, resulting in an impressive 70% rate increase in customer satisfaction and retention; while assisting business owners and organizations to step up productivity by saving time and money to focus on other administrative advancements. Furthermore, expertly diagnosed system malfunctions, which contributed to a significant 25% reduction in downtime, thereby optimizing operational efficiency and enhancing service delivery. With a dedication to continuous self-improvement and professional development, I have completed various certifications and accumulated experience in information technology support, customer service, lead generation, email marketing, and sales management. This commitment together with building strong rapport with teams and clients position me as a valuable asset in the dynamic and evolving technology sector. WORK EXPERIENCE Sales & Customer Support Lead (Remote) Ideation Consult Limited Apr 2024 – present • Troubleshooting technical issues, ensuring prompt assistance, and upholding high customer satisfaction levels. • Effective collaboration with cross-functional teams to monitor marketing campaigns, and funnels and address intricate customer inquiries. • Manage service excellence and build client relationships to improve customer experience. • Dynamic and detail-oriented with a successful history in IT support, proficient in call and email management, adept at utilizing CRM systems, and excelling in teamwork. • Overseeing sales performance metrics and identifying areas for improvement. • Developing sales and marketing strategies for effective deal negotiation and closure. Lead Generation & Email Marketing Specialist (Remote) Afternic Premium Network Jun 2023 – Dec 2023 • Mastered identifying potential clients and engaging them through cold outreach, using automated email campaigns to promote premium domain names acquired from Dynadot. • Utilized Apollo, LeadScrape for lead generation, and Lemlist, Instantly for automated email campaigns, leading to a 50% boost in sales closures. • Appointment scheduling for prospective clients. Customer Service Manager (Hybrid) Doo Farms Jan 2021 – Mar 2023 • Managed 50 daily customer interactions via chat, email, and phone, addressing inquiries on products, services, and policies. • Boosted customer satisfaction and retention rates by 60% by promptly handling order processing, tracking, returns, and issue resolution. • Collaborated with cross-functional teams to enhance the overall customer experience, resulting in a 20% improvement. • Achieved a 95% increase in data management efficiency by meticulously updating customer records in the CRM database using HubSpot software. Administrative Assistant (On-site) Plateau Agricultural Development Program Jul 2019 – Jun 2020 • Prepared documentation and presentations for the Program Manager. • Scheduled appointments, meetings, and farm cooperative outreaches for executives and teams. • Managed email inboxes, travels and itineraries for team leads. • Coordinated and assigned tasks for community projects across teams using project management tools to ensure proper deliverables. • Maintained an efficient Microsoft Office filing system for workflow ease. EDUCATION Ahmadu Bello University, Nigeria. B.Agriculture, 4.49/5.00 CGPA Feb 2014 – Mar 2019 SKILLS • Lead Generation • Email Marketing • Sales Management • Customer Support • Executive Virtual Assistance • Project Management • Appointment Setting • Email Organization • Airbnb Hosting/Cohosting TECHNOLOGIES • Hubspot • Apollo.io • Lemlist • LeadScrape • Zillow • Picktime • Calendly • ZoomInfo • GetProspect • • • • • • • • • • • • • • • • • • Effective Communication Organization Attention to Detail Team Collaboration Negotiation Customer Rapport Bookkeeping Time Management Market Research Strategic Thinking • • • • • • Emotional Intelligence Digital Marketing Data Analysis Active Listening Sales & CRM Software proficiency Product/Service Knowledge Business Development Instantly GoHighLevel Klaviyo Freshdesk Intercom ServiceNow Salesforce LinkedIn SalesNavigator • • • • • • • • MailChimp Asana Trello ClickUp Monday.com Notion Microsoft Suite Google Workspace • CERTIFICATIONS Lead Generation and Sales Prospecting. Alison: 2024 Customer Support: Troubleshooting & Problem-Solving. LinkedIn Learning: 2024 Remote Work Professional Certification CertiProf:- Digital Marketing Skills Google: 2020 Customer Service and Relationship Management SkillsEdge: 2020 Human Resources Management. SkillsEdge: 2020 INTERESTS • Problem-Solving • Information Technology • Environmental Conservation • Geography • Chess.