James Tse

JAMES TSE Lead Generation Expert Email Marketing Specialist Customer Support Specialist Virtual Assistant AS A LEAD GEN EXPERT With a keen eye for detail and a passion for connecting businesses with potential customers, I excel as a lead generation expert. Leveraging extensive experience in market research, CRM management, and targeted marketing campaigns, I specialize in identifying, attracting, and nurturing high-quality leads. Skilled in using cutting-edge tools and techniques, I ensure a steady pipeline of prospects to support sales efforts and drive business growth. With a personable and proactive approach, dedicated to helping businesses thrive in a I am AS AN EMAIL MARKETING SPECIALIST I am a very skilled in email marketing specialist with a talent for crafting and executing impactful email campaigns. With a deep understanding of audience segmentation and automation, I create compelling content that resonates and drives engagement. Proficient in building targeted email lists and optimizing campaign performance, I ensure high open and click-through rates. Dedicated to enhancing customer engagement and driving sales, I leverage strategic email marketing to boost brand loyalty and achieve business objectives. AS A CUSTOMER SUPPORT SPECIALIST I am a dedicated customer support specialist with a passion for delivering exceptional service. With a strong background in handling customer inquiries, resolving issues, and ensuring customer satisfaction, I excel in creating positive customer experiences. Proficient in using various CRM tools and communication platforms, I efficiently manage customer interactions and maintains accurate records. Known for a personable and empathetic approach, I am committed to understanding customer needs and providing effective solutions, contributing to enhanced customer loyalty and business success. AS A VIRTUAL/ EXECUTIVE ASSISTANT I am an experienced virtual and executive assistant known for exceptional organizational skills and a proactive approach. With over three years of experience in providing top-notch administrative support, I excel in managing calendars, coordinating meetings, handling correspondence, and booking travel arrangements. Proficient in various CRM tools and project management software, I ensure seamless operations and efficient task management. Renowned for attention to detail and a personable demeanor, I am dedicated to supporting executives and teams, enabling them to focus on strategic priorities and achieve their business goals. EDUCATION Ahmadu Bello University, Nigeria – Feb 2014 - March 2019 Bachelors Degree (Agriculture) Digital Witch Support Community–Remote, May 2023 – March 2024 IT Support Skills LinkedIn Learning – Remote, March 2024 Customer Service: Serving Customers Through Chat and Text CertiProf Professional Knowledge– Remote, March 2024 Remote Work Professional Certification Alison – Remote, April 2024 Lead generation and Sales prospecting SkillsEdge Consulting – March 2020 Human Resource Management WORK EXPERIENCE Ideation Consult Limited - (Remote) Sales & Customer Support Lead March 2024 - Present. Afternic Premium Network - (Remote) Lead Generation and Email Marketing Specialist Jun 2023 - Dec 2023 DooDoo Farms - (Hybrid) Customer Service Manager Jan 2021 - Mar 2023 Plateau Agricultural Development Program - (On-site) Administrative Assistant Jul 2019 - Jun 2020 CERTIFICATIONS TOOLS PROFICIENCY WORK SAMPLES Project Management Using Asana Admin onboarding for project collaboration. Zillow Generating STR leads for a realty in The USA Slack Teammates communication for effective query resolution. Picktime Prompt appointment scheduling on calendars. Email Management Proper email organization for the prioritization (not missing out) of important messages and meeting up with appointments before deadlines. Notion Boards Coordinating travels and itineraries. Hubspot Customer support for the best user experience. Leads scrapped from Apollo Verified contacts scrapped from Apollo into an excel csv sheet to run a campaign. Trello Task organization and scheduling. Apollo.io Verified contact sourcing using strategic keyword searches by leveraging on current market information and industry trends. SendPulse Creating a campaign for email outreaches regarding a content writing A.I tool Fresh Desk Resolving a customer query ticket.. Salesforce My Organizational dashboard for pipeline management. Getprospect Bloggers search for a content writing A.I tool launch TESTIMONIAL CONTACT ME --