James Thompson Nwankwo

I am a certified IT Support & Customer Service professional based in Nigeria, with intensive hands-on training in modern remote support, ticketing systems, CRM, automation, and outbound sales processes.

Through a comprehensive 20-module program (completed March 2026), I have gained practical experience with the tools most companies use daily, including:

• Zendesk & Freshdesk: ticketing, omnichannel support, SLAs, AI-assisted replies

• HubSpot CRM & Pipedrive: contact management, sales pipelines, deal tracking

• Zapier: workflow automation (built real automations like Google Drive ↔ WhatsApp notifications)

• TeamViewer & AnyDesk: remote desktop troubleshooting and end-user device support

• Google Workspace: Calendar, Forms, Meet, Chat, Vids for collaboration and scheduling

• Lead generation (Apollo.io), personalized cold email/outreach (Lemlist), appointment setting (Calendly)

• Microsoft Teams, Slack, Loom: team communication and async video explanations

I am reliable, quick to learn, patient, and excellent at explaining technical issues in simple language. I thrive in remote environments, adapt easily to different time zones, and am passionate about delivering fast, friendly, and effective support that keeps customers happy and productive.

I am actively seeking entry-level opportunities in:

• Remote IT Support / Helpdesk

• Customer Service & Technical Support

• Virtual Assistance

• Sales Support / Lead Generation

• CRM & Ticketing Administration

Available full-time, immediately, and open to remote roles globally. Let’s connect, I’m ready to contribute and

grow with your team!