James Russel Flores

JAMES RUSSEL A. FLORES I provide businesses with support in general tasks and clerical functions. I am a diligent and goal-oriented professional with a proven track record in administrative roles, social media management, sales management, lead generation, client success, and team management. EDUCATION 2018 - 2022 Ateneo de Naga University Bachelor of Science in Business Administration major in Management 2012 - 2018 University of Nueva Caceres Accountancy and Business Management | Highschool & Senior Highschool CONTACT Canaman, Camarines Sur, Philippines WORK EXPERIENCES Client Partner/Account Manager Jan 2023 - Ongoing MindNation - Managed B2B accounts, ensuring long-term client satisfaction and retention Oversaw sales operations, including contract negotiations and successful deal closures Acted as primary point of contact for after-sales support, resolving client issues promptly Implemented customer success strategies to drive engagement and account growth Handled document processing and ensured timely alignment of deliverables Maintained a proven track record through consistent performance tracking and reporting Led and supported cross-functional teams to achieve sales and operational targets Conducted lead generation and in-depth prospect research to expand the sales pipeline Delivered compelling business pitches and facilitated smooth onboarding for new clients and programs -linkedin.com/in/jamesrusselflores EXPERTISE B2B Sales and Account Management Winning Products Hub Specialist Nov 2023 - Ongoing Lead Generation and Business Development AutoDS LTD Customer Success and Client Retention Uploaded and managed product listings for dropshipping platforms with accuracy and efficiency Conducted product research across social media to identify high-potential items Generated and maintained technical back-end reports to support business decisions Listed winning products based on market trends and performance indicators Researched trending advertisements to enhance marketing effectiveness Ensured file compliance and maintained accurate tracking systems for documentation Team Leadership Administrative and Operational Support Market Research and Competitive Analysis Administrative Supervisor & Social Media Feb 2022 - Sept 2022 Lead Generation Specialist VA WHY CHOOSE ME? AKINGS LLC Provided administrative support, including calendar scheduling and meeting coordination Set daily performance goals for team members and conducted market research to guide strategy Trained and onboarded new team members for lead generation roles Generated 5,000+ warm leads through targeted business development initiatives Managed social media accounts and executed upselling strategies to increase client value As a dedicated professional, I understand the challenges businesses face and offer hands-on support in sales, marketing, and administrative functions—bringing the right skills and mindset to drive results. Inbound Customer Service Representative Should you seek to strengthen your team with a qualified candidate, I am confident that my knowledge and expertise would make a valuable contribution to the success of your organization. Apr 2019 - Oct 2019 Quantrics Enterprises Inc. Resolved customer concerns promptly and effectively to ensure high satisfaction Fostered strong customer relationships to reinforce company values and loyalty Upsold relevant products to loyal customers, enhancing customer value and retention Achieved 80% customer satisfaction rating through consistent service excellence Mentored newly hired Customer Service Representatives to support team development and performance CHARACTER REFERENCES Ms. Mitzi Kate B. Alarcon, RPm Product Uploader | AutoDS-- Ms. Rosalie V. Latinazo, MM Chairperson, Business Management Department | Ateneo de Naga University-- Mr. Nikko D. Junio Senior's Students Supervisor | University of Nueva Caceres--