I am a Customer Care supervisor with experience of more than 10 years in both technical and retail sale. I bring a strong knowledge of leading associates, working with managers, directors and stakeholders and assisting in opportunity analysis and action planning. I am also proficient in data encoding, email marketing, and chat sales marketing. I have worked with huge clients like Bellsouth, AT&T, Macy's and Bloomingdales where I lead a team of associates in technical and marketing techniques and assure quality of tasks are done according to the clients policies.